Journal of Management and Administration Provision

Work-Life Balance on Performance with Psychological Well-Being as A Mediating Variable

2025-12-24T15:20:52+07:00

This study explores how work-life balance affects performance with psychological well-being as a mediating variable in the context of the Bukittinggi City Tourism Office. The focus of this study is to analyze the relationship between work-life balance, performance, and psychological well-being. Using total sampling techniques, a quantitative research design was applied, and 45 employees participated as respondents. Data were collected through questionnaire distribution, and analysis was performed using the Partial Least Squares (PLS) approach within the Structural Equation Modeling (SEM) framework. The findings indicate that work-life balance has no significant effect on performance. Work-life balance has a positive and significant effect on psychological well-being. Psychological well-being has a positive and significant effect on performance. Work-life balance has a positive and significant effect on performance through psychological well-being.

Human Capital Management as a Driver of Organizational Performance: A Literature Review

2025-12-03T09:22:59+07:00

This study aims to systematically examine how Human Capital Management (HCM) contributes to organizational performance by synthesizing existing empirical and review-based literature. The review seeks to identify core mechanisms, enabling conditions, and performance pathways through which HCM operates as a strategic organizational system. A systematic literature review (SLR) approach was employed to analyze fifteen peer-reviewed studies published between 2013 and 2025. Relevant articles were identified through a structured search of academic databases using keywords related to human capital management, organizational performance, innovation, leadership, and human capital development. The selected studies were screened using predefined inclusion and exclusion criteria and analyzed through thematic synthesis with an interpretative orientation. The synthesis reveals four dominant themes that consistently explain the performance effects of HCM: competency development as the core mechanism, organizational innovation as an outcome and mediating process, transformational leadership as an enabling condition, and performance infrastructure as a motivational system. The findings indicate that HCM enhances organizational performance when human capital development is integrated with organizational strategy, supported by leadership, and reinforced by aligned reward and appraisal systems. The review concludes that HCM functions most effectively as an integrated strategic architecture rather than a set of administrative HR practices. Its impact on performance is contingent upon contextual alignment, leadership support, and institutionalized development systems. These findings provide a comprehensive framework for advancing both research and practice on strategic human capital management.

Inclusive Public Service: The Civil Rights in Administrative Service for Disabilities People at Bojonegoro Regency

2025-12-03T09:43:32+07:00

This study aims to analyze the fulfillment of civil rights for persons with disabilities in population administrative services, particularly in the issuance of the Identity Card in Bojonegoro Regency. The research employed a qualitative method with a descriptive-analytical approach. Data were collected through in-depth interviews, field observations, and documentation. The findings indicate that the fulfillment of civil rights for persons with disabilities in administrative services still faces various challenges in terms of accessibility, staff competence, and policy implementation. Public service infrastructure remains insufficiently disability-friendly, policy dissemination is limited, and interagency coordination is not yet optimal. Although positive initiatives such as mobile services and social assistance programs have been implemented, these efforts remain partial and have not fully reached all persons with disabilities. The study concludes that fulfilling the civil rights of persons with disabilities in Bojonegoro Regency requires inclusive administrative service reforms, improved staff capacity, and strengthened cross-sectoral collaboration to ensure justice and equal access for all citizens.

Improving Motor Vehicle Tax Payment Services at the UPTB in the Gowa Samsat Area through the SAMKEPO Program

2025-09-29T13:23:54+07:00

This study analyzes the effectiveness of the Remote Mobile Samsat (SAMKEPO) program in improving motor vehicle tax payment services at the UPTB Samsat Gowa, South Sulawesi. SAMKEPO was developed to address low taxpayer compliance in remote areas due to geographical barriers, limited accessibility, and inadequate service quality in conventional systems. Using a qualitative approach, data were collected through in-depth interviews, participant observation, document analysis, and literature review involving taxpayers, Samsat officers, and policymakers. Findings show that SAMKEPO significantly improved service coverage up by 40% and increased taxpayer compliance by 25–35%. The program reduced average service time from 2–3 hours to 15–30 minutes, lowered arrears by 35%, and enhanced public satisfaction by 90% among users. Key success factors include adequate infrastructure and logistics, skilled and empathetic human resources, community engagement through local leaders, and alignment of service schedules with socio-economic activities. Technology integration, such as real-time database access and on-site digital payments, increased transparency and efficiency, while collaborative governance between agencies strengthened operational synergy. However, challenges remain in digital literacy, network connectivity, and service expansion to more remote districts. The study recommends optimizing the SAMSAT mobile application with accessible features, strengthening digital literacy programs, and enhancing inter-agency collaboration to ensure sustainable improvement. SAMKEPO demonstrates that integrating technology, mobility, and community-based approaches can modernize public tax services, foster compliance, and contribute to regional revenue growth, making it a replicable model for other regions in Indonesia.

Critical Analysis of the Classical Intelligence Cycle Model in Facing Collaborative Challenges in Indonesia

2025-10-16T10:15:06+07:00

This study presents a critical analysis of the classical intelligence cycle model in addressing collaborative challenges among intelligence agencies in Indonesia. The analysis highlights the limitations of its linear, closed, and hierarchical structure within the context of increasingly complex and multidimensional threat landscapes. Using a qualitative descriptive approach, the study examines barriers to effective collaboration, such as overlapping mandates, lack of integrated information systems, and bureaucratic cultures resistant to openness. Based on interviews, document analysis, and literature review, the study proposes an adaptive and collaborative intelligence framework incorporating elements of intelligence fusion and real-time intelligence cycles. These models emphasize horizontal coordination, digital technology integration, and cross-sectoral partnerships. The research offers strategic recommendations for policy reform, including establishing a national integrated intelligence center, enhancing interagency data interoperability, and promoting collaborative organizational cultures. This study contributes to academic discourse and policy development by advocating for a modern, responsive, and synergistic national intelligence system tailored to Indonesia’s unique institutional and socio-political context.

The Influence of Job Satisfaction, Work Stress, And Career Development on Employee Turnover Intentions

2025-11-06T10:15:01+07:00

This paper will examine and discuss how job satisfaction, job stress, and career development affect turnover intention among the employees of the Muttaqin Bambang Purwanto Uswatun and Partners Public Appraisal Services Office in Jakarta. It follows a quantitative methodology. The sample population in this study was a population of 52 employees within the said office in Jakarta. The sampling method used was a saturated sampling method, where the entire population was covered with its total amount of 52 participants. The data was obtained by filling out a questionnaire using a Likert scale, which was provided by the means of Google Forms. This study findings show that the effect of job satisfaction on the turnover intention of the employees at the Muttaqin Bambang Purwanto Rozak Uswatun and Partners Public Appraisal Services Office in Jakarta is negative and statistically insignificant. Job stress positively and significantly influences the turnover intention of employees in the said office. The effects of career development on the turnover intention of employees in the same office, are positive albeit statistically significant. Additionally, job satisfaction, job stress, and career development are elements that determine turnover intention among the employees of the Muttaqin Bambang Purwanto Jakarta Office of the Purwanto Partners in Jakarta.

The Mediating Role of Supply Chain Capability in Customer Integration and Operational Performance

2026-01-19T09:13:15+07:00

The purpose of this study was to examine the mediating role of supply chain capability in the micro-café industry in the Special Region of Yogyakarta on the influence of customer integration on operational performance. This study used a quantitative approach with a survey method, with 154 respondents who were both customers and employees of the café business. Data were collected using a structured questionnaire and analyzed using a causal relationship modeling approach based on latent variables to examine the long-term and short-term effects between variables. The results of this study indicate that customer integration influences operational performance. Furthermore, supply chain capability have been shown to have a positive impact on operational performance and serve as a mediator in the relationship between customer integration and operational performance. This indicates that collaboration and customer information exchange influence operational efficiency and accuracy. This study concludes that customer integration, supported by strong supply chain skills, has a positive impact on the operational performance of small and medium enterprises. This impact is reflected in the increased ability of business actors to efficiently manage the flow of goods, information, and resources, thereby optimally improving operational performance.

Polycentric Governance in Collective Action in the Implementation of Affirmative Policy to Improve the Economy of OAP in Sorong City

2026-02-05T15:59:29+07:00

The implementation of economic affirmative action policies for Indigenous Papuans (OAP) in Sorong City operates within a polycentric governance landscape involving multiple centers of authority with different levels of legitimacy and capacity. This study examines how polycentric governance dynamics influence the effectiveness of affirmative action policies by applying a Polycentric Governance framework consisting of eight analytical dimensions: diversity of authority centers, institutional autonomy, cross-scale coordination, legitimacy of customary governance, institutional adaptability, democratic participation, integration of local knowledge, and sustainability outcomes. A descriptive qualitative approach was employed involving 45 policy actors and 158 Indigenous Papuan business actors through in-depth interviews, participant observation, and document analysis. The findings reveal that although 12 centers of authority are involved in policy implementation, cross-scale coordination reaches only 23.4% effectiveness due to the absence of institutional mechanisms integrating formal government authority with the customary Moi governance system. Customary institutions possess strong social legitimacy, with 87% of Indigenous Papuans recognizing their authority, yet their participation in policy formulation remains limited at only 12%. This disconnect contributes to overlapping authority in 34% of programs and unmet economic empowerment needs in 41% of cases. The study concludes that polycentricity without coordination mechanisms and recognition of plural legitimacy leads to institutional fragmentation rather than adaptive governance. It proposes prerequisites for productive polycentric governance, including clear authority boundaries, mutual recognition, and bridging institutional forums.

The Influence of Organizational Culture and Human Resource Quality on Employee Performance with Work Motivation as a Mediating Variable

2025-11-06T10:03:44+07:00

This research aims to examine how the organizational culture and quality of human resources impact on the employee performance and the connection between work motivation and the work performance. The study was carried out at the Office of the Airport Authority Region V Makassar using quantitative research design. The sampling method was the Slovin formula that resulted in a sample of 116 State Civil Apparatus employees. The methods used included the collection of data through distributed questionnaires and the analysis of the data with the help of the Partial Least Squares (PLS) model which was conducted with the help of SmartPLS 3.0 software. The empirical findings suggest that organizational culture directly and statistically significantly influences the performance of employees. Likewise, quality of the human resource has a direct effect of high influence on employee performance. Moreover, organizational culture and the quality of human resource were identified to have a strong impact on work motivation of employees. Nevertheless, work motivation did not have a statistically significant impact on employee performance implying that it was not effective as a mediating construct. That is, work motivation is influenced by organizational culture and the quality of human resource, but this does not mediate the impact of these antecedents on employee performance. This result suggests that performance enhancement is more mightily defined by the inner organizational quality and competence of the employees than it is by motivation.

Adaptive Governance at Correctional Institution Class IIB Nunukan Inmate Development Program

2026-02-05T15:51:53+07:00

To improve the skill of inmates, the Nunukan Class IIB Correctional Institution makes coaching program that is expected to be way for inmates to improve their abilities. in order to make the program success, adaptation from the Correctional Institution is needed. This research tries to explore further how the Correctional Institution adjusts and is adaptive in fostering prisoners in the Nunukan class IIB prison, especially from the aspect of Adaptive Governance. Adaptive governance includes adaptive capacity, Polycentric Institutions, Public Participation/Input, Social Learning, Bridging Organizations and Multilevel Networks. The data is then compiled in qualitative research. Data collection methods include observation, interviews and documentation. Data sources consist of primary and secondary data, data analysis with interactive methods. The results of this study show that Lapas IIB Nunukan has implemented adaptive governance, but adaptive capacity has not been optimized. There is still a need to strengthen formal networks, increase human resource capacity, and cross-actor collaboration to be truly adaptive and sustainable.

The Influence of Responsiveness, Reliability, and Empathy on Public Service Satisfaction through Perception of Service Quality as an Intervening Variable at Mapilli Community Health Center

2026-02-09T10:36:48+07:00

The aim of the current research is to investigate how the responsiveness, reliability, and empathy affect the level of public service satisfaction, in which the perceived service quality is an intermediate variable at the Mapilli Community Health Center. A quantitative style was used and a survey methodology was used to conduct the study by employing the users of community health services. The data were collected through closed-ended questionnaires, non-participatory observation and additional documentation. The methods of analysis included the structure equation modeling that can be varied to evaluate the direct and indirect relationships between the variables. The results showed that responsiveness, reliability, and empathy affected the perceived service quality in a statistically significant positive effect. Responsiveness and empathy also exhibited a statistically significant positive direct impact on the public service satisfaction. Additionally, the perceived service quality showed that it had a strong positive impact on the public service satisfaction. The mediation analysis showed that perceived service quality was a major mediator of the impacts of responsiveness, reliability and empathy on satisfaction with public service. These findings indicate that improving the responsiveness, reliability, and empathy of the health service personnel can strengthen the perceptions of service quality and therefore, improve the satisfaction of the populace. Finally, the paper confirms that perceived service quality is a strategic factor in enhancing the influence of the service quality dimension on the public service satisfaction in the primary health care setting.