Journal of Management and Administration Provision http://psppjournals.org/index.php/jmap <p><strong>Journal of Management and Administration Provision (E-ISSN: <span style="font-family: helvetica; font-size: small;"><span style="font-family: helvetica; font-size: medium;">2776-1290, P-ISSN: 2776-1282)</span></span></strong> is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.</p> Pusat Studi Pembangunan dan Pemberdayaan en-US Journal of Management and Administration Provision 2776-1282 <h1 class="page_title">Licensing Statement</h1> <div class="page"> <div class="page"> <div class="page"> <p><strong>Journal of Management and Administration Provision</strong> operates under articles of this journal licensed under a <a href="https://creativecommons.org/licenses/by-sa/4.0/" target="_blank" rel="noopener">https://creativecommons.org/licenses/by/4.0.</a> This allows for the reproduction of articles, free of submissions charge, with the appropriate citation information. All authors publishing with the <strong>Journal of Management and Administration Provision</strong> accept these as the terms of publication. </p> <p><a href="http://creativecommons.org/licenses/by-sa/4.0/" rel="license"><img style="border-width: 0;" src="https://i.creativecommons.org/l/by-sa/4.0/88x31.png" alt="Creative Commons License" /></a></p> </div> </div> </div> System for Development of Local Work Unit Budget Work Plan (RKA-SKPD) at the Housing Office the People and Settlement Area of Gorontalo Province http://psppjournals.org/index.php/jmap/article/view/95 <p><em>This study aims to determine the System for Formulating Regional Work Unit Budget Plans (RKA-SKPD) in the Public Housing and Settlement Areas of Gorontalo Province. The research method used is a qualitative approach with descriptive research type. The results showed that in the preparation of the RKA- SKPD it was found that there were problems in its preparation. These problems are the lack of planning documents in the preparation of the RKA, budget constraints resulting in reduced budgets in program implementation, frequent delays in preparation time, copy and paste over the previous year's budget, lack of enthusiasm for budget efficiency and many other problems.</em></p> Dian Fitriani Karim Nuzlan Botutihe Ismail Ayuba Copyright (c) 2021 Journal of Management and Administration Provision https://creativecommons.org/licenses/by-sa/4.0/ 2021-12-05 2021-12-05 1 2 1 5 10.55885/jmap.v1i2.95 Total Quality Management (TQM) in Bpjs Patient Services in MM Dunda Limboto Hospital http://psppjournals.org/index.php/jmap/article/view/93 <p><em>This study aims to determine and analyze how Total Quality Management in BPJS Patient Services at MM Dunda Limboto Hospital. This research is a descriptive research with a qualitative approach. Several indicators used are Commitment, Communication, Cooperation, Criticsimn. Based on the results of research and discussion related to the indicators of criticism in question, it was concluded from several informants that the hospital should better understand the situation in the hospital with the existence of a suggestion box, because which patients think about that suggestion, it is better like the advice of the patient by filling in a draft that was delivered directly by the officer to be filled in so that the evaluation material was available and quickly knew the response from the patient but the patient was getting better.</em></p> Widya Kurniati Mohi Ramli Makmur Copyright (c) 2021 Journal of Management and Administration Provision https://creativecommons.org/licenses/by-sa/4.0/ 2021-12-05 2021-12-05 1 2 6 13 10.55885/jmap.v1i2.93 Service of Trading Business License (SIUP) through Online Single Submission (OSS) System at the Department of Investment and One Door Integrated Services (DPMPTSP) Gorontalo Regency http://psppjournals.org/index.php/jmap/article/view/92 <p><em>This study aims to determine the service of trading business permits through the Online Single Submission (OSS) system at the Investment Service and One Stop Services, Gorontalo District. The focus in this research is socialization, internet networking, and human resource capabilities. The research method uses a descriptive qualitative approach. The results of the study concluded that the socialization of Trade Business License services through the Online Single Submission (OSS) system has been carried out but has not been optimal because the socialization process is not followed up with assistance to business actors so that there are still many business actors, especially business actors in the MSME cluster who cannot operate the system. OSS. The internet network for Trading Business License services through the Online Single Submission (OSS) system is inadequate. This can be seen from the registration process or operation of the Online Single Submission (OSS) system which is considered complicated and has to be done repeatedly due to frequent network problems. The ability of officers in the service of Trading Business Permits through the Online Single Submission (OSS) system is good enough but not evenly distributed. This can be seen from the licensing service through the Online Single Submission (OSS) system which can only be operated by certain officers.</em></p> Sakbir Sakbir Sukiman Idrus Copyright (c) 2021 Journal of Management and Administration Provision https://creativecommons.org/licenses/by-sa/4.0/ 2021-12-05 2021-12-05 1 2 14 19 10.55885/jmap.v1i2.92 The Effectiveness of Application of the Confins System in Consumer Service at BFI Gorontalo http://psppjournals.org/index.php/jmap/article/view/91 <p><em>The research was conducted at BFI Finance of Gorontalo. The type of research was descriptive. Technique collecting data used observation, interview, and documentation. Technique of analysis data used descriptive qualitative. The research aims to examine the application of Confins System at BFI Finance of Gorontalo. The result show that a multi-finance company as a whole from the determination process to control payments to vehicle owners must be appropriate, because ERP Confins which have an operational reporting application, which is useful for producing reports in various forms tailored to the needs of the company, have not been effective in accordance with standards BFI Finance work. BFI Finance of Gorontalo experiences obstacles in terms of content, as well as in the format of the report with the suitability of the vehicle owner, in this case the consumer is different from the name listed in the Certificate of Ownership of Motor Vehicles (BPKB), thus hampering the effectiveness of the running of the compony. Human resources are also an important reason for BFI Finance of Gorontalo for company development that is not only seen from a physical, mental and moral point of view, but from a work productivity perspective.</em></p> Srihandayani Suprapto Bunga Ratna Deu Copyright (c) 2021 Journal of Management and Administration Provision https://creativecommons.org/licenses/by-sa/4.0/ 2021-12-05 2021-12-05 1 2 20 26 10.55885/jmap.v1i2.91 Employee Work Professionalism in Service Public (Case Study in Kayubulan Village, Limboto District) http://psppjournals.org/index.php/jmap/article/view/94 <p><em>This research was conducted in Kayubulan Sub-District, Limboto District, Gorontalo Regency. This study aims to determine how the Professional Work of Employees in Public Services (Case Study in Kelurahan Kayubulan, Limboto District. The research method uses descriptive qualitative type using data sourced from interviews with predetermined informants, each Camat, Lurah, Kelurahan Secretary, 2 Section Heads, 1 staff member and 2 community members. The results of the study concluded that the staff of the Subdistrict of Keyubulan, Limboto District had shown quite good, although it was still not optimal. This is seen from four aspects of professionalism, namely; aspects of Equality, aspects of equity, loyalty, and accountability. These four aspects have been able to be demonstrated quite well by employees in Kayubulan Sub-District, Limboto District. In conducting public services.</em></p> Rusly Abdurahman Idji Harijono H. Imbran Nabila Shanaz Sukaina Holle Copyright (c) 2021 Journal of Management and Administration Provision https://creativecommons.org/licenses/by-sa/4.0/ 2021-12-05 2021-12-05 1 2 27 32 10.55885/jmap.v1i2.94 Effectiveness of Direct Cash Aid Distribution During the Covid-19 Pandemic In Makmur Abadi Village, Tolangohula District, Gorontalo Regency http://psppjournals.org/index.php/jmap/article/view/108 <div><span lang="SV">This study aims to determine the effectiveness of the distribution of Direct Cash Assistance (BLT) during the Covid-19 pandemic in Makmur Abadi Village, Tolangohula District, Gorontalo Regency. This study uses a qualitative approach with a descriptive type of research. The results of the study based on research findings, it was found that: the distribution of Direct Village Fund Cash Assistance during the Covid-19 pandemic in Makmur Abadi Village, Tolangohula District, Gorontalo Regency did not fully meet 7 indicators if assessed based on 7 indicators of effectiveness. Of the 7 indicators, there are 3 indicators that can be said to be effective, namely indicator 1. Clarity of goals to be achieved, Indicator 6. Availability of facilities and infrastructure, and indicators 7. The educational supervision and control system seen from BLT-DD cannot be divided equally for all residents affected by Covid-19 according to existing regulations. Meanwhile, there are 4 indicators that are not effective, namely indicators 2. Clarity of strategy for achieving goals, indicators 3. A solid policy analysis and formulation process, indicators 4. Careful planning, and indicators 5. Preparation of appropriate programs. Due to the change in poor criteria for recipients, initially there were 14 poor criteria that had to be met by the community, turning into 9 poor criteria according to existing regulations</span></div> Umar Sako Baderan Dian Fitriani Karim Copyright (c) 2021 Journal of Management and Administration Provision https://creativecommons.org/licenses/by-sa/4.0/ 2021-12-22 2021-12-22 1 2 33 38 10.55885/jmap.v1i2.108