SAMTA, O. F.; DWITA, V. . The Effect of Digital Service Quality on Customer Loyalty of the Terandam Pawnshop Branch in Padang City with Satisfaction as a Mediation Variable: JEL Classification: G21, M31, O33, L86, D12. Journal of Management and Administration Provision , [S. l.], v. 6, n. 2, p. 252-270, 2026. DOI: 10.55885/jmap.v6i2.933. Disponível em: https://psppjournals.org/index.php/jmap/article/view/933. Acesso em: 16 apr. 2026.