Journal of Management and Administration Provision

Hedonic Motivation, Price Value, and Habits in E-Wallet Adoption: Extended UTAUT2 Testing on Generation Z Consumers in Manado

2025-09-04T14:53:42+07:00

This study explores the role of Hedonic Motivation, Price Value, and Habit in predicting e-wallet adoption among Generation Z consumers in Manado City. Employing a quantitative approach with an explanatory survey design, data were collected from 100 Gen Z e-wallet users in Manado via an online questionnaire, then analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). The findings indicate that all three variables positively and significantly influence e-wallet adoption. Habit emerged as the most dominant predictor (β=0.457), followed by Price Value (β=0.321), and Hedonic Motivation (β=0.189). The model explains 68.5% of the variance in e-wallet adoption (R2=0.685) and demonstrates strong predictive relevance (Q2=0.452). Practical implications suggest that e-wallet service providers and businesses in Manado should reinforce usage habits, offer competitive price value, and enhance hedonic experiences to foster sustained adoption among Gen Z. Although limited to a Gen Z sample in Manado, this research provides new empirical insights into intrinsic factors influencing consumer technology adoption.

The Influence of Influencers and the Quality of Elformula Skincare Products on Impulsive Buying of Tiktok Consumers in Padang City with Trust as a Mediating Variable

2025-07-30T10:28:27+07:00

Technological progress in the age of globalization has led to notable transformations in human behavior, especially in the adoption of online shopping practices This research seeks to examine how influencers and product quality affect the impulsive purchasing behavior of TikTok Shop users in Padang City, with trust functioning as a mediating variable. This study is motivated by the growing utilization of social media platforms for digital marketing purposes, particularly TikTok, which combines entertainment with e-commerce features and encourages unplanned, impulsive consumer behavior especially in skincare product categories like Elformula. A quantitative method was employed in this study by distributing surveys to 160 TikTok users who met specific research criteria. The data were obtained through a questionnaire using a Likert scale and analyzed using the Partial Least Squares (PLS) approach via SmartPLS 4 software. The findings indicate that both influencers and product quality positively and significantly influence consumer trust, which in turn has a significant positive impact on impulsive buying behavior. Other important findings suggest that the indirect effect of trust on impulse buying, influencer on impulse buying through trust, and product quality on impulse buying through trust. The conclusion of this study confirmed that marketing strategies through credible influencers and the perception of good product quality played an important role in building consumer confidence, which then triggered spontaneous purchases on the TikTok Shop platform This study is anticipated to offer theoretical contributions to the advancement of consumer behavior research in the digital era, while also providing practical insights for e-commerce marketers and business practitioners in crafting effective marketing communication strategies.

Effectiveness of Teamwork Excellence Training: A Case Study at PT ICI Manado

2025-08-26T11:06:14+07:00

This study aims to improve team performance at PT. Insan Cerdas Indonesia (ICI), Ranotana Branch, through a psychological intervention in the form of the "Teamwork Excellence" training program. The research began with an assessment that identified psychological dysfunctions within the team, such as ineffective communication, unclear role division, and low psychological safety. The methodology employed was a combination of qualitative and quantitative approaches, including observation, structured interviews with the HR Manager and Branch Head, as well as psychological assessments using the Training Needs Analysis (TNA) and Team Climate Inventory (TCI). The intervention was conducted with seven staff members through a one-day experiential training. The results showed significant improvements in vision clarity, participative safety, task orientation, and support for innovation. Participants' average posttest scores increased by 18.57% compared to the pretest. Qualitative findings also indicated enhanced initiative, openness in communication, and team cohesion after the intervention. The study concludes that well targeted psychological interventions can effectively enhance team dynamics. It is recommended that the organization continue sustainable development programs to maintain and further improve team performance.

The Influence of Brand Awareness on Purchase Intention Among TikTok Users in Padang: The Mediating Role of Influencer Endorsement and Influencer Credibility

2025-07-30T10:35:39+07:00

The development of digital marketing through social media has encouraged many companies and businesses to utilize influencers as part of their brand communication strategy. This research aims to examine the effect of brand awareness on purchase intention with influencer endorsement and influencer credibility as mediating variables. The issue discussed is how brand awareness can shape consumer purchase intention directly or indirectly through influencer endorsement and influencer credibility. This study employs a quantitative research design utilizing a structured survey approach, with a sample of 200 participants selected through purposive sampling. The gathered data were analyzed using SmartPLS software. The results indicate that brand awareness significantly impacts in-fluencer credibility, influencer endorsement, and purchase intention. Additionally, both influencer endorsement and influencer credibility were shown to positively impact purchase intention. Other results indicate that the indirect influence of brand awareness on purchase intention through influencer credibility and influ-encer endorsement is significant, confirming that influencers have a strategic role in building consumer trust and purchase intention. This study concludes that enhancing brand awareness and engaging credible influencers through effective endorsement strategies are essential in fostering consumer purchase intention and guiding their purchasing decisions.

The Influence of the SIPD Application on Budget Management in the Makassar City Government, South Sulawesi Province

2025-07-04T10:21:56+07:00

In this study, the researcher studies the impact of the SIPD (Regional Government Information System) application on the performance of budget management at the Makassar City Government in South Sulawesi Province. In an explanatory research design with the approach based on quantitative methods, in this research the primary data was obtained with the help of structured questionnaires offered to 100 civil servants directly participating in the planning and financial departments involved in the SIPD-based budget process. The SPSS software was used in the multiple linear regression analysis of the relationships between three independent variables, which were system functionality, ease of use, and user satisfaction and the budget management variable as a dependent variable. The findings indicated that all the three indicators had a positive and significant impact on budget management. User satisfaction had the highest effect among them which shows that user experience is important in establishing the effectiveness of digital systems in governing citizens. The coefficient of determination (R 2) was 62.3 which implies that a large percentage of budget performance change owes its existence to the use of SIPD. The findings can indicate that once properly introduced and maintained, digital tools such as SIPD can become strategic enablers to improve the financial governance of the local level. This paper adds to the body of knowledge on e-governance because it addresses this gap on post implementation assessment on SIPD in large city municipalities.

The Influence of Learning Orientation, Customer Orientation and Product Knowledge of Salesforce Car Performance at Padang City Dealers

2025-07-29T10:27:56+07:00

The competition in the automotive industry is getting fiercer, making car dealers keep trying to improve the performance of their salespeople so that they can achieve sales targets. This study aims to see the impact of three things, namely learning orientation, customer orientation behavior, and product knowledge on the performance of salespeople at car dealers in Padang City. This study was based on the differences between targets and sales results that were still far away in some showrooms, which showed internal factors affecting salespeople's effectiveness. This study used a quantitative approach by surveying 96 salespeople who had worked for at least five years. The data was collected through questionnaires with a Likert scale, then analyzed using multiple linear regression via SPSS software. Research results show that all three variables affect sales performance positively and significantly. These findings emphasize the importance of learning orientation, understanding of customer needs, and good product knowledge in improving sales performance. The hope of this research is to contribute theoretically to the development of sales management as well as to assist automotive dealers in improving the quality and strategy of their sales teams.

Implementation of Smart City in Palembang City

2025-07-28T12:25:57+07:00

This study aims to examine the role of the Department of Communication and Informatics of Palembang City in developing a Smart City. According to a 2022 report from the Central Bureau of Statistics (BPS), approximately 50% of Palembang City residents have access to information regarding public services. This research uses a qualitative method with a descriptive approach. The author chose this approach to gain a deeper understanding of Smart City development in Palembang. The findings indicate that the roles of regulator, dynamizer, facilitator, innovator, and catalyst as outlined in the theory have been partially fulfilled. In addition, the Smart City indicators proposed by Mircea and Lucian namely technology, human resources, and institutional factors have started to be implemented. However, the development of a Smart City in Palembang still faces several challenges, such as limited infrastructure, low digital literacy, and a lack of synergy between government agencies and the community. With thorough planning, continuous innovation, and active participation from all stakeholders, Palembang has great potential to become one of the leading smart cities in Indonesia.In conclusion, the Palembang City Government, especially the Department of Communication and Informatics, needs to enhance its performance in the Smart City development effort by advancing technology and providing digital training to improve human resources. Furthermore, collaboration among local government agencies (OPD) is crucial to accelerating Smart City development in Palembang.

Pos on Employee Engagement with Job Satisfiaction as a Mediating Variable

2025-07-30T09:18:13+07:00

This research explores how Perceived Organizational Support influences. Employee Engagement, considering Job Satisfaction as a mediating factor, in the context of employees working for Trans Padang a key provider of public transportation services in the city of Padang. The focus of this research study is to examine the relationships among perceived organizational support, job satisfaction, and employee engagement. Using a total sample technique, a quantitative research design was used, and 48 employees participated as respondents. data were gathered through the distribution of questionnaires, and the analysis was conducted using Partial Least Squares (PLS) approach within the Structural Equation Modeling (SEM) framework. The findings indicate that POS has a positive and significant influence on both Employee Engagement and Job Satisfaction. In addition, Job Satisfaction has a positive effect on Employee Engagement. Furthermore, Job Satisfaction was found to be a significant and positive mediating variable in the connection between POS and EE.

The Effect of Mental Accounting and Heuristics on Financial Behavior with Self-Efficacy as Moderator

2025-09-11T08:57:56+07:00

This study aims to analyze the effect of mental accounting and heuristics on financial behavior, with self-efficacy as a moderating variable in Insan Corporation Manado employees. This research is motivated by the empirical phenomenon that the majority of employees show financial behavior that does not reflect the principles of good financial management, such as the tendency to make impulsive purchases, lack of budget planning and the dominance of emotional decisions. The method used is a quantitative approach with survey techniques using online questionnaires (google form) distributed to 131 respondents. Data analysis was carried out using Structural Equation Modeling - Partial Leas Squares (SEM-PLS). The results showed that mental accounting has a positive and significant influence on financial behavior with a sig. value of 0.000, as well as heuristics have a positive and significant influence on financial behavior with a sig. value of 0.000. Furthermore, self-efficacy is proven to positively and significantly moderate the relationship between mental accounting and financial behavior (sig. value of 0.045), and negatively moderate the relationship between heuristics and financial behavior (sig. value of 0.043). Thus, it can be concluded that mental accounting and heuristics play a significant role in shaping employees' financial behavior, while self-efficacy is the main psychological factor that can strengthen or weaken their influence. A person's level of confidence in managing their finances plays an important role in encouraging more adaptive and rational financial behavior.

Self-Efficacy and Locus of Control on Performace Moderated by Organizational Culture

2025-08-12T10:42:19+07:00

This study aims to analyze the influence of Self-Efficacy and Locus of Control on Employee Performance with Organizational Culture as a Moderator at the Class I TPI Padang Immigration Office. The reason for conducting this study is the discovery of low employee performance levels through a pre-survey, as well as the importance of self-efficacy and locus of control in improving performance in the public service environment. The method used in this study is a quantitative approach with total sampling technique involving 74 respondents. To analyze the data, Structural Equation Modeling Partial Least Square (SEM-PLS) was used with the help of SmartPLS software. The findings of this study indicate that: (1) self-efficacy has a positive and significant influence on employee performance (β = 0.376, p = 0.000), (2) locus of control has a positive and significant influence on employee performance (β = 0.412, p = 0.000), (3) organizational culture positively and significantly moderates the relationship between self-efficacy and employee performance (β = 0.254, p = 0.031), (4) organizational culture positively and significantly moderates the relationship between locus of control and employee performance (β = 0.104, p = 0.000). This study also confirms Goal Setting Theory as a theoretical foundation, showing that setting clear and specific goals can increase employee motivation and performance. The results of this study provide practical contributions for the management of the Class I TPI Padang Immigration Office to set measurable and challenging goals and create an organizational culture that supports the sustainable achievement of employee performance.

Implementation of Strategic Management in the Framework of Improving the Performance of Maritime Public Service Agencies Case Study of Blu PIP Makassar

2025-07-08T13:17:02+07:00

Maritime education industry in Indonesia has a significant role to contribute to the development of the nation, as Indonesia has expansive archipelagic territory and increased maritime duties on an international scale. This paper seeks to measure how strategic management can help in improving institutional performance at the BLU PIP Makassar in the use of aggressive approach within the institution using a hybrid of the SWOT analysis, Quantitative Strategic Planning Matrix (QSPM) and the Balanced Scorecard (BSC). Quantitative research design was utilised to develop data on 50 purposively sampled respondents in the planning and the HR units. The analysis of the instrument validity and reliability was verified by Pearson correlation and Cronbach Alpha testing. Linear regression analysis was used to study the relationship amid strategic management implementation and institutional performance. The results prove the positive correlation (R = 0.825) and the significant regression coefficient (beta = 0.712, p < 0.001) which means that the impact of strategic management on the performance outcomes proves its importance. Learning and growth and customer satisfaction were noted to improve significantly by +23 and +14 percent respectively. This work does not only provide empirical support regarding the success of integrated strategic instruments in the environment of the public service but also contributes to filling one of the gaps in the localized research on the maritime education management in Indonesia.

Service Quality and Digitalized System for Motor Vehicle Testing in Makassar (Case Study of the Makassar City Transportation Agency's Motor Vehicle Testing Technical Implementation Unit (UPTD) in 2024)

2025-07-29T10:24:17+07:00

This study aims to analyze the influence of service quality and the implementation of a digitalization system on the effectiveness of motor vehicle inspection services in Makassar City. The background of this research is based on the local government's efforts to improve transparency, efficiency, and accountability in the vehicle inspection process, in line with developments in information technology. The research method used is a qualitative approach with a descriptive method applied to users of vehicle inspection services, as well as interviews with technical officers. The results show that service quality comprising reliability, responsiveness, assurance, empathy, and tangible aspects has a significant impact on user satisfaction. In addition, the implementation of digital systems, such as online registration and integration of vehicle test data, has had a positive effect on time efficiency, ease of access, and the reduction of potential illegal levies. The conclusion of this study affirms that improving service quality and digitalization systems simultaneously supports the development of better, more transparent, and accountable public services in the motor vehicle inspection sector.

The Influence of Perceived Organizational Support on Subjective Career Success with Career Adaptability as a Mediating Variable on Employees of The Finance Department and Human Resources Department of PT. Semen Padang

2025-09-18T14:03:18+07:00

The significance of organizational support in influencing employees' subjective career success and the potential for career adaptability to reinforce this relationship form the foundation of this study. The Partial Least Square–Structural Equation Modeling (PLS-SEM) methodology, which is based on the grand theory of work Construction Theory (CCT), is a quantitative research method that highlights the significance of an individual's capacity to adjust to the demands of their work. Using a complete sampling technique, nine employees made up the sample for this study. Questionnaires containing measures of perceived organizational support, career adaptability, and subjective career success factors that have been validated and re-tested were distributed in order to collect data. The study's findings suggest that subjective career success is positively and significantly impacted by perceived organizational support. Furthermore, career adaptability has a good and large impact on subjective career success, and perceived organizational support has a favorable and significant impact on career adaptability as well. Additionally, the mediation test results demonstrate that the relationship between perceived organizational support and subjective career success might be considerably mediated by career adaptability.

The Influence of Service Quality on BPJS Employment Participant Satisfaction and Trust

2025-07-28T13:20:40+07:00

This paper examines how service quality affects satisfaction and trust among its participants of BPJS Employment which is the employment insurance agency of the state in Indonesia. Based on SERVQUAL approach, the study decomposes service quality into its five central dimensions, which include; service tangibles, service reliability, service responsiveness, service assurance, and service empathy, and determines their ability to predict satisfaction among the participants. An explanatory quantitative study with a structured questionnaire given to 370 sampled participants was used in the study; the samples had been stratified randomly. Using regression and mediation tests, it can be found that each dimension of service quality has a significant impact on satisfaction and, among them, empathy (beta= 0.242) and responsiveness (beta= 0.226) are the most notable ones. Trust is also majorly affected by satisfaction (beta = 0.456) and the ability of satisfaction as mediator between service quality and trust is confirmed using a Sobel test (z = 5.75, p < 0.001). The results are convincing of the essential roles of emotionally intelligent and participant-service in administration in social welfare institutions whose interpersonal treatment can be more vital than structural efficiency in establishment institutional legitimacy. In addition to verifying existing theories, the present research will provide theoretical progress in the literature on management as it shows the role of satisfaction as the strategic mediator of the process of building trust, not just as the evaluative final state.

Preference Analysis of Employer Attractiveness: What Do Final Year Students Consider Important?

2025-09-19T11:10:35+07:00

Employer attractiveness is one of the factors considered when choosing a place to work. However, previous studies did not explain in detail which attributes of employer attractiveness were considered most important when applying to a company. This study aimed to determine the preferences of final-year students as prospective employees regarding the attributes of employer attractiveness. Five attributes were used in this study: interest, social, economic, development, and application. This study employed a descriptive quantitative method involving 150 respondents, who were final-year students from the Bachelor of Management and Bachelor of Accounting programs, selected using purposive sampling. Data were collected using a questionnaire and analyzed using SPSS 26 software. Of the 150 respondents, only 148 respondents' data could be processed. The results of this study indicated that the attribute most considered important and aligned with respondents' preferences was the economic attribute, with an importance value of 38.684. The level of the economic attribute most preferred by respondents was a company that provided salaries commensurate with employee performance, with a utility estimate value of 0.322. The combination or stimuli that were of interest and considered important by respondents included companies that supported employee creativity, had a healthy and enjoyable work environment, provided salaries commensurate with employee performance, offerred training and development programs, and maintained high-quality customer service and hospitality.

The Influence of Work Environment, Communication Between Staff, and Motivation on the Performance of Management Staff at Aayan Hotel

2025-09-18T13:17:23+07:00

This study aims to analyze the influence of the work environment, communication between staff, and motivation on the performance of management staff at Hotel Aayan, Bali. The study used a quantitative approach with path analysis techniques processed using SmartPLS software version 4.0. The sample in this study was all 40 management staff, spread across five operational villa units of Hotel Aayan. The results of the analysis showed that communication between staff had a positive and significant effect on employee performance with a p-value of 0.040. In contrast, the work environment and motivation variables did not have a significant effect on staff performance because they had p-values of 0.087 and 0.296, respectively. These findings indicate that effective internal communication is a key factor in improving the performance of management staff, while the work environment and motivation have not been statistically proven as the main determinants in the context of this study. The implications of this study emphasize the importance of strategies to strengthen communication between staff in human resource management in the hospitality sector.

Implementation of the Government Performance Accountability System (SAKIP) at Makassar Port Authority

2025-10-17T15:14:20+07:00

This study examines the implementation of the Government Performance Accountability System (SAKIP) at the Makassar Port Authority, focusing on how it enhances institutional accountability and the challenges encountered during its execution. The research employs a qualitative design involving in-depth interviews, document analysis, and direct observation with key informants from various divisions of the Makassar Port Authority. Data were analyzed to identify patterns, supporting factors, and obstacles influencing the effectiveness of SAKIP implementation. The findings indicate that SAKIP has contributed to greater transparency, improved performance reporting, and more efficient budget utilization within the institution. Strong leadership commitment and coordination between divisions have enabled the system to operate effectively, resulting in several performance awards from the Ministry of Transportation and the Ministry of Finance. Nevertheless, challenges remain, including a shortage of human resources skilled in SAKIP, limited budget allocations, and weak integration of data management systems. These factors hinder optimal performance evaluation and timely reporting. The study concludes that successful implementation of SAKIP depends on continuous human resource development, the availability of adequate technological support, and active supervision by internal control units. The findings offer important implications for strengthening public sector accountability in Indonesia by integrating capacity building, digital governance, and performance-based evaluation. The study contributes to the growing body of literature on public accountability and provides a practical framework for enhancing governance quality across government agencies.