Journal of Management and Administration Provision 2024-06-28T10:35:26+07:00 Pusat Studi Pembangunan dan Pemberdayaan Open Journal Systems <p><strong>Journal of Management and Administration Provision (E-ISSN: <span style="font-family: helvetica; font-size: small;"><span style="font-family: helvetica; font-size: medium;">2776-1290, P-ISSN: 2776-1282)</span></span></strong> is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.</p> Analysis of Strength, Weakness, Opportunity and Treath (SWOT) of Gold Savings Products on Customer Satisfaction of PT Pegadaian (Makassar 1 Area) 2024-02-26T15:52:27+07:00 Nilan Santika Basri Modding Abbas Selong <p><em>This research was conducted with the aim to: (1) analyze the Strength, Weakness, Opportunity and Treatment (SWOT) of the Gold Savings Product at PT. Pegadaian Makassar Area 1; (2) examine the effect of Strength Analysis on customer satisfaction; (3) assess the effect of Weakness Analysis on customer satisfaction; (4) evaluate the effect of Opportunity Analysis on customer satisfaction; and (5) investigate the effect of Treath Analysis on customer satisfaction.</em></p> <p><em>For this study, 115 individuals from the entire population were given questionnaires to collect primary data using a quantitative technique. The study was carried out at PT. Pegadaian Makassar Area 1, which is located on Jalan Sulawesi No. 285 Butung, Wajo District, Makassar City, South Sulawesi for three months, from October to December of 2023. Multiple linear regression was used in the analytical approach together with the simple random sampling method. The results of this research reported that: (1) The position of Gold Savings products of PT. Pegadaian Makassar Area 1 was in quadrant 1, namely OS (Opportunity, Strength); (2) Analysis of the strength and advantages of gold savings demonstrated a positive and significant effect on customer satisfaction; (3) Weakness analysis/lack of gold savings illustrated a positive and significant effect on customer satisfaction; (4) Opportunity analysis/gold savings opportunities revealed a positive and insignificant effect on customer satisfaction; and (5) Analysis of the threat/threat of gold savings denoted a positive and significant effect on customer satisfaction.</em></p> 2024-03-15T00:00:00+07:00 Copyright (c) 2024 Journal of Management and Administration Provision Organization in Government Management in Development in Tirta Buana Village, Dapurang District 2024-03-01T13:38:05+07:00 Marhana Marhana Nurlina Nurlina Suhardiman Syamsu Ihsan Hidayat <div><em><span lang="EN-US">The aim of this research is to examine the organization of government management in development in Tirta Buana village, Dapurang district. This research uses a qualitative approach. Research location in Tirta Buana village, Dapurang District, Pasangkayu Regency. The informants in this research were 5 officials at the Tirta Buana Village Office, Dapurang District. The results of the research show that the organizational aspect of community development in Tirta Buana Village has not gone very well, this can be seen from the organizational weakness which lies in the human resources of the government apparatus, namely, in this case the village head gives responsibility to the section head to manage development planning. fully. However, this responsibility is not in accordance with the competencies possessed, so that the division of work in implementing development has not run optimally.</span></em></div> 2024-03-16T00:00:00+07:00 Copyright (c) 2024 Journal of Management and Administration Provision Implementation of the Tomohon City Social Service Basic Food Program 2024-05-15T14:17:19+07:00 Inrytha Vanda Rapar Femmy M. G. Tulusan Deysi L. Tampongangoy <div><em><span lang="EN-US">Poverty is a very important problem to solve. The Covid 19 pandemic that hit the world, including Indonesia, adds to the long record of efforts to eradicate poverty and fulfill basic needs for the community. One of the programs carried out by the government is the distribution of nine basic necessities for the community. Tomohoan City is one of fifteen districts/cities in North Sulawesi Province which also implements a basic food cash assistance program for the poor. The policies that form the basis for its implementation are Presidential Regulation Number 96 of 2015, Presidential Regulation No. 63 of 2017, Ministerial Regulation Domestic Affairs Number 32 of 2011 and Decree of the Minister of Social Affairs of the Republic of Indonesia No.146/HUK/2013. The implementation of this program is closely related to aspects of the policies implemented, target groups, implementing organizations and environmental factors. This research was conducted to explain the implementation of the basic food program carried out by the Tomohon City Social Service. The research design used is qualitative. The research findings show that the implementation of the basic food program carried out by the Tomohon City Social Service in alleviating poverty has been running from the aspect of idealized policy and the policy environment, but has not been appropriate in terms of data on the target group and in the implementation of the tasks of the implementing organization, especially e-warung agents and program assistants.</span></em></div> 2024-05-20T00:00:00+07:00 Copyright (c) 2024 Journal of Management and Administration Provision Communication Patterns in Efforts to Improve Employee Performance in Human Resource and Personnel Development Agency 2024-05-08T13:28:02+07:00 Nurwati Nurwati Nur Alim Djalil Muh. Akbar <div><em><span lang="EN-US">This study aims to determine how communication patterns in the Human Resources Development Staffing Agency of Penajam Paser Utara Regency where the communication pattern itself is a very important part in conveying information from a leader to his subordinates, which includes a source of information, as a memory center for the organization and the creation of ideas or ideas in order to achieve the desired goals of the company or agency. This research also focuses on four communication patterns, namely primary, secondary, linear, and circular communication patterns. The results showed that the government officials at the Human Resources Development Staffing Agency of Penajam Paser Utara Regency were quite capable of using secondary, linear, and circular communication patterns in their daily communication processes, but in using primary communication patterns there was an imbalance between the use of verbal and nonverbal symbols in it, so that it makes the communication process that occurs less effective, and this will also affect the level of performance in the Personnel and Human Resources Development Agency of North Penajam Paser Regency, because if the communication patterns carried out can run well, it will make the performance at the Personnel and Human Resources Development Agency of North Penajam Paser Regency be maximized and as expected.</span></em></div> 2024-06-13T00:00:00+07:00 Copyright (c) 2024 Journal of Management and Administration Provision Sustainability and Service Quality of Manado Beach Walk Tourism Objects in Supporting Manado City Tourism Industry 2024-06-06T11:28:50+07:00 Telly Hetty Isje Kondoj Jeanlly A. Solang Youdi Y. Gumolili Deby Ch. Sendow Mita E. Takaendengan <div><em><span lang="EN-US">Malalayang Beach Walk area is one of the tourist attractions in Manado City. Formerly this location was a place to sell a variety of culinary, but it has not been well arranged. Then this location was developed and made into a tourist attraction. The research method used is a qualitative method obtained by data collection techniques such as interviews, observation, and documentation. Based on the results of research, there is a strength that is the view of the beach, has attractions such as sports venues, children's playgrounds. Weaknesses are the lack of security levels in children's playgrounds, the absence of terraces in places to eat outside so that visitors feel less comfortable, lack of cleanliness levels of toilets, some facilities that are not maintained such as trash cans. The opportunity is that the Malalayang area is managed by the Manado city government.</span></em></div> 2024-06-20T00:00:00+07:00 Copyright (c) 2024 Journal of Management and Administration Provision The Government's Strategic Role in Marketing Songkok Recca as a Creative Tourism Industry in Bone Regency 2024-06-28T10:35:26+07:00 Andi Fatimah Maoudy A.Bakty Sitti Murni Kaddi Muh. Zainuddin Badollahi Marfi Rahmat <p><em>Songkok Recca, a typical cultural product from Bone Regency, South Sulawesi, has great potential in the creative tourism industry. This product not only has historical and symbolic value for the Bugis tribe, but also acts as an important economic resource for local craftsmen, especially in Paccing Village, Mare District. Songkok Recca, resulting from creativity and specialized skills, offers significant economic opportunities for the local community. The government's role in the development and promotion of Songkok Recca is very crucial. The Bone Regency Government has been active in providing guidance and training to craftsmen, as well as promoting this product through various media. Effective public relations and publicity strategies have helped increase recognition and appreciation of Songkok Recca, both at national and international levels. The government is also responsible for maintaining relations with related parties to ensure the continuity and development of this product. Through continued support and a structured marketing strategy, Songkok Recca can continue to develop as a superior regional product that not only strengthens the cultural identity of the Bone community but also makes a significant contribution to the local economy and cultural preservation. This research highlights the importance of synergy between the government and craftsmen in optimizing the potential of Songkok Recca as a main attraction in the creative tourism industry in South Sulawesi.</em></p> 2024-07-02T00:00:00+07:00 Copyright (c) 2024 Journal of Management and Administration Provision