Journal of Management and Administration Provision

Work-Life Balance on Performance with Psychological Well-Being as A Mediating Variable

Siti Aisyah — 2026-01-30

This study explores how work-life balance affects performance with psychological well-being as a mediating variable in the context of the Bukittinggi City Tourism Office. The focus of this study is to analyze the relationship between work-life balance, performance, and psychological well-being. Using total sampling techniques, a quantitative research design was applied, and 45 employees participated as respondents. Data were collected through questionnaire distribution, and analysis was performed using the Partial Least Squares (PLS) approach within the Structural Equation Modeling (SEM) framework. The findings indicate that work-life balance has no significant effect on performance. Work-life balance has a positive and significant effect on psychological well-being. Psychological well-being has a positive and significant effect on performance. Work-life balance has a positive and significant effect on performance through psychological well-being.

Human Capital Management as a Driver of Organizational Performance: A Literature Review

Karmilah Karmilah — 2026-01-30

This study aims to systematically examine how Human Capital Management (HCM) contributes to organizational performance by synthesizing existing empirical and review-based literature. The review seeks to identify core mechanisms, enabling conditions, and performance pathways through which HCM operates as a strategic organizational system. A systematic literature review (SLR) approach was employed to analyze fifteen peer-reviewed studies published between 2013 and 2025. Relevant articles were identified through a structured search of academic databases using keywords related to human capital management, organizational performance, innovation, leadership, and human capital development. The selected studies were screened using predefined inclusion and exclusion criteria and analyzed through thematic synthesis with an interpretative orientation. The synthesis reveals four dominant themes that consistently explain the performance effects of HCM: competency development as the core mechanism, organizational innovation as an outcome and mediating process, transformational leadership as an enabling condition, and performance infrastructure as a motivational system. The findings indicate that HCM enhances organizational performance when human capital development is integrated with organizational strategy, supported by leadership, and reinforced by aligned reward and appraisal systems. The review concludes that HCM functions most effectively as an integrated strategic architecture rather than a set of administrative HR practices. Its impact on performance is contingent upon contextual alignment, leadership support, and institutionalized development systems. These findings provide a comprehensive framework for advancing both research and practice on strategic human capital management.

Inclusive Public Service: The Civil Rights in Administrative Service for Disabilities People at Bojonegoro Regency

Putri Indah Prasetyawati — 2026-01-30

This study aims to analyze the fulfillment of civil rights for persons with disabilities in population administrative services, particularly in the issuance of the Identity Card in Bojonegoro Regency. The research employed a qualitative method with a descriptive-analytical approach. Data were collected through in-depth interviews, field observations, and documentation. The findings indicate that the fulfillment of civil rights for persons with disabilities in administrative services still faces various challenges in terms of accessibility, staff competence, and policy implementation. Public service infrastructure remains insufficiently disability-friendly, policy dissemination is limited, and interagency coordination is not yet optimal. Although positive initiatives such as mobile services and social assistance programs have been implemented, these efforts remain partial and have not fully reached all persons with disabilities. The study concludes that fulfilling the civil rights of persons with disabilities in Bojonegoro Regency requires inclusive administrative service reforms, improved staff capacity, and strengthened cross-sectoral collaboration to ensure justice and equal access for all citizens.

Improving Motor Vehicle Tax Payment Services at the UPTB in the Gowa Samsat Area through the SAMKEPO Program

Taufikurrahman Taufikurrahman — 2026-01-30

This study analyzes the effectiveness of the Remote Mobile Samsat (SAMKEPO) program in improving motor vehicle tax payment services at the UPTB Samsat Gowa, South Sulawesi. SAMKEPO was developed to address low taxpayer compliance in remote areas due to geographical barriers, limited accessibility, and inadequate service quality in conventional systems. Using a qualitative approach, data were collected through in-depth interviews, participant observation, document analysis, and literature review involving taxpayers, Samsat officers, and policymakers. Findings show that SAMKEPO significantly improved service coverage up by 40% and increased taxpayer compliance by 25–35%. The program reduced average service time from 2–3 hours to 15–30 minutes, lowered arrears by 35%, and enhanced public satisfaction by 90% among users. Key success factors include adequate infrastructure and logistics, skilled and empathetic human resources, community engagement through local leaders, and alignment of service schedules with socio-economic activities. Technology integration, such as real-time database access and on-site digital payments, increased transparency and efficiency, while collaborative governance between agencies strengthened operational synergy. However, challenges remain in digital literacy, network connectivity, and service expansion to more remote districts. The study recommends optimizing the SAMSAT mobile application with accessible features, strengthening digital literacy programs, and enhancing inter-agency collaboration to ensure sustainable improvement. SAMKEPO demonstrates that integrating technology, mobility, and community-based approaches can modernize public tax services, foster compliance, and contribute to regional revenue growth, making it a replicable model for other regions in Indonesia.

Critical Analysis of the Classical Intelligence Cycle Model in Facing Collaborative Challenges in Indonesia

Oktora Aditia — 2026-02-09

This study presents a critical analysis of the classical intelligence cycle model in addressing collaborative challenges among intelligence agencies in Indonesia. The analysis highlights the limitations of its linear, closed, and hierarchical structure within the context of increasingly complex and multidimensional threat landscapes. Using a qualitative descriptive approach, the study examines barriers to effective collaboration, such as overlapping mandates, lack of integrated information systems, and bureaucratic cultures resistant to openness. Based on interviews, document analysis, and literature review, the study proposes an adaptive and collaborative intelligence framework incorporating elements of intelligence fusion and real-time intelligence cycles. These models emphasize horizontal coordination, digital technology integration, and cross-sectoral partnerships. The research offers strategic recommendations for policy reform, including establishing a national integrated intelligence center, enhancing interagency data interoperability, and promoting collaborative organizational cultures. This study contributes to academic discourse and policy development by advocating for a modern, responsive, and synergistic national intelligence system tailored to Indonesia’s unique institutional and socio-political context.

The Influence of Job Satisfaction, Work Stress, And Career Development on Employee Turnover Intentions

Rustam Taufik — 2026-02-09

This paper will examine and discuss how job satisfaction, job stress, and career development affect turnover intention among the employees of the Muttaqin Bambang Purwanto Uswatun and Partners Public Appraisal Services Office in Jakarta. It follows a quantitative methodology. The sample population in this study was a population of 52 employees within the said office in Jakarta. The sampling method used was a saturated sampling method, where the entire population was covered with its total amount of 52 participants. The data was obtained by filling out a questionnaire using a Likert scale, which was provided by the means of Google Forms. This study findings show that the effect of job satisfaction on the turnover intention of the employees at the Muttaqin Bambang Purwanto Rozak Uswatun and Partners Public Appraisal Services Office in Jakarta is negative and statistically insignificant. Job stress positively and significantly influences the turnover intention of employees in the said office. The effects of career development on the turnover intention of employees in the same office, are positive albeit statistically significant. Additionally, job satisfaction, job stress, and career development are elements that determine turnover intention among the employees of the Muttaqin Bambang Purwanto Jakarta Office of the Purwanto Partners in Jakarta.