Journal of Management and Administration Provision

The Effect of Work-Life Balance on Organizational Citizenship Behavior (OCB) with Organizational Commitment as A Mediation Variable: A Study at PT. Semen Padang

Khairani Alya Niktarisya — 2026-04-14

Organizations are required to effectively manage human resources to improve performance and sustainability. One behavior that supports organizational effectiveness is Organizational Citizenship Behavior (OCB). This study aims to analyze the effect of Work-Life Balance on Organizational Citizenship Behavior with Organizational Commitment as a mediating variable among employees of PT Semen Padang. This research uses a quantitative approach with a causal associative design. Data were collected through questionnaires distributed to 127 employees of PT Semen Padang. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that Work-Life Balance has a positive and significant effect on Organizational Citizenship Behavior. Work-Life Balance also positively influences Organizational Commitment, and Organizational Commitment significantly affects Organizational Citizenship Behavior. Furthermore, Organizational Commitment is proven to mediate the relationship between Work-Life Balance and Organizational Citizenship Behavior. These findings indicate that better work-life balance increases employees' organizational commitment and encourages voluntary work behaviors that support organizational effectiveness.

The Effect of Transformational Leadership Style, Organizational Culture, And Compensation on Employee Performance at PT. Würth Indonesia, Makassar Branch

Chaerul Akbar Arham — 2026-04-14

The purpose of the study is to examine the role of transformational leadership style, organizational culture, and compensation in solving the employee performance at PT Würth Indonesia Makassar branch. A quantitative approach in the process of conducting this research was applied where 40 employees were involved as a sample. The questionnaire is used to collect the data that is subsequently analysed with the assistance of SPSS (Statistical Product and Service Solution) program version 22. It has been found that: (1) Transformational leadership styles significantly influence positively the performance of the employees with t count 2, 086 greater than t table 1,688, and significant at p-value of less than 0.05. (2) It also has a positive substantial impact on the organizational culture and the t count 2,270> t table 1,688 and the p-value is less than 0.05. (3) The positive and significant effect of compensation on employee performance is indicated with t count 3,237 is more than t table 1,688 and p-value less than 0.05. (4) All three variables have a positive and significant contribution to the employee performance, with F count 9,793 > F table 2,866 and p-value < 0.05, and a determination coefficient of 0.449 showing that all three variables make a contribution to the improvement of employee performance by 44.9. Such findings provide an insight to the management whereby; employee performance can be enhanced by developing leadership styles and good organizational culture and application of a fair system of compensation. It is also a recommendation of this research that further research be conducted using mixed methods (mixed methods) in order to have a more holistic picture.

The Effect of Digital Service Quality on Customer Loyalty of the Terandam Pawnshop Branch in Padang City with Satisfaction as a Mediation Variable

Ory Febrian Samta — 2026-04-14

The rapid development of information technology in the Industrial Revolution 4.0 era has transformed financial transaction patterns and accelerated the adoption of digital financial services in Indonesia. However, various technical problems and user complaints indicate that the quality of digital services still needs improvement. This study aims to analyze the effect of digital service quality on customer loyalty with customer satisfaction as a mediating variable at Pegadaian Terandam Branch in Padang City. This study employed a quantitative causal research design. Data were collected from 110 Pegadaian customers who had experience using digital services through questionnaires distributed using purposive sampling techniques. The research variables consisted of digital service quality as the independent variable, customer loyalty as the dependent variable, and customer satisfaction as the mediating variable. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS software. The results show that digital service quality has a positive and significant effect on customer satisfaction and customer loyalty. Customer satisfaction also has a significant positive effect on customer loyalty. Furthermore, customer satisfaction significantly mediates the relationship between digital service quality and customer loyalty. These findings indicate that improving the accessibility, security, responsiveness, and reliability of digital services can enhance customer satisfaction and strengthen loyalty toward Pegadaian. Digital service quality plays a crucial role in building customer loyalty, both directly and indirectly through customer satisfaction. Therefore, improving digital service performance is essential to strengthen customer trust and sustain long-term loyalty in the digital financial service sector.

Analysis of the Effect of Job Evaluation, Workload and Competence on Employee Performance of PT Pelindo Jasa Maritim Region 4 Makassar Area

Franklin Joy Agabus — 2026-04-14

This research aims to investigate how the following variables contribute to employee performance in PT Pelindo Jasa Maritim Region 4 in Makassar: job evaluation, workload and competence. The research design utilized was a quantitative and associative research design. The sample was comprised of 67 employees of PT Pelindo Jasa Maritim Region 4. Analysis Data were analyzed with multiple linear regression with SPSS. The results show that job evaluation, workload, and competence have partially positive and statistically significant influence on the performance of the employees. Of all the variables, competence was the most significant predictor of performance. These three variables combined together explain 74.4 percent of the variance in employee performance, with the remaining 25.6 percent explained by other factors that were not considered in this study.

The Effect of 360° Performance Appraisal on Employees Intention to Stay with Career Development as a Mediating Variable: Evidence from a Teaching Hospital in Depok City

Latyfa Cania Armys — 2026-04-14

Human resources are a crucial element in ensuring the sustainability and quality of healthcare services. In hospitals, maintaining Employee Intention to Stay is important to support service continuity and organizational stability. However, high work pressure and limited career development opportunities may reduce employees’ intention to remain in the organization. This study aims to examine the effect of 360° performance appraisal on Employee Intention to Stay with career development as a mediating variable at a teaching hospital in Depok City. This study employed a quantitative causal research design. Data were collected through questionnaires distributed to 180 employees. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 3.2.9. The results indicate that 360° performance appraisal does not have a significant direct effect on Employee Intention to Stay. However, 360° performance appraisal has a significant positive effect on career development, and career development significantly influences Employee Intention to Stay. Furthermore, career development mediates the relationship between 360° performance appraisal and Employee Intention to Stay. These findings suggest that the effectiveness of performance appraisal influences Employee Intention to Stay indirectly through career development within the organization.

The Effect of Work Life Balance and Green Environment on Employee Performance at PT PYX Solusi Teknologi

Carens Afferio Taebenu — 2026-04-27

The purpose of this study was to investigate how employees at PT. PYX Solusi Teknologi perform in relation to work-life balance and the green environment. Indicators of the factors of Work Life Balance, Green Environment, and Employee Performance were measured using a closed questionnaire with a Likert scale. All PT. PYX Solusi Teknologi employees were included in the study's population. The accidental sampling method was used to select 116 respondents. The operational definitions of the variables include Work Life Balance, which measures the balance between work and personal obligations; Green Environment, which assesses healthy working conditions that promote environmental sustainability; and Employee Performance, which gauges aspects of quantity, quality, timeliness of task completion, work effectiveness, independence at work, and interpersonal skills. The outer model, inner model, R-square, and path coefficient were all tested using the data analysis method (SEM-PLS). The assertion that family support leads to better performance at work has the greatest value of the work-life balance variable indicator, according to descriptive data. The claim that the presence of a green environment promotes employee care for the environment and enhances comfort at work has the highest value of the green environment variable indicator. The ability to do tasks on schedule and in accordance with goals has the greatest value of the employee performance variable indicator. The study's findings show that employee performance is positively and significantly impacted by both work-life balance and the green environment, both directly and indirectly through the green environment's role as an intervening variable.

Quality of Public Services in the Implementation of the Marriage Management Information System (SIMKAH) in Supporting the Performance of Civil Servants

Abdul Najib — 2026-05-22

This study is an effort to describe and determine the quality of public services in the implementation of the Marriage Management Information System (SIMKAH) at the Bangkal District Religious Affairs Office, Jeneponto Regency. The research examines the quality of public services at the Bangkala District KUA Office, based on the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy, and factors that support and hinder the implementation of the SIMKAH application. This study used primary data through surveys, interviews and secondary data through field studies. This study uses a qualitative descriptive approach. The findings show that there are still indicators of public services that are not optimally applied in the Bangkala District KUA Office, namely the dimensions of tangibles (physical evidence), reliability and empathy.

Harmonization of PPh 21 Calculations Before and After the Implementation of The Average Effective Rate for Employees of PT. Fisca Bisnis Solusi

Ilham Z. Salle — 2026-06-02

Harmonization of Income Tax Article 21 (PPh Article 21) calculations before and after the implementation of the Average Effective Rate (AER) on employees of PT. Fisca Bisnis Solusi. The research is motivated by the enactment of Government Regulation Number 58 of 2023 and Minister of Finance Regulation Number 168 of 2023, which introduced the AER as a new mechanism for calculating monthly PPh Article 21 starting in 2024. This policy was designed to harmonize tax regulations by simplifying calculation procedures while maintaining compliance with the progressive tax system stipulated in Article 17 paragraph (1) letter a of the Income Tax Law. This study uses a qualitative descriptive approach with a case study method. Data were collected through interviews, observations, and documentation related to employee payroll and tax calculations. The results show that the implementation of the Average Effective Rate creates harmonization between tax regulations and administrative practices by simplifying monthly tax calculations and reducing the administrative burden on companies. Although monthly tax deductions become more straightforward, the final tax liability is still reconciled in December to ensure consistency with the annual progressive tax system. Therefore, the application of the Average Effective Rate contributes to regulatory and administrative harmonization without changing the overall tax burden borne by employees.

Financial Literacy and the Use of Financial Ratios in Improving MSME Performance in Indonesia

Tanto Tanto — 2026-06-15

Micro, Small, and Medium Enterprises (MSMEs) play a crucial role in driving economic growth and employment in Indonesia, yet their performance is often constrained by limited financial management capabilities. This study aims to synthesize existing literature on the role of financial literacy and the use of financial ratios in improving MSME performance. Using a structured literature review approach, this study analyzes peer-reviewed articles, academic publications, and institutional reports to identify key patterns and relationships among the variables. The findings indicate that financial literacy serves as a foundational capability that enables MSME actors to understand financial concepts, manage resources efficiently, and make informed decisions. Meanwhile, financial ratios function as practical analytical tools that provide measurable insights into business performance, including liquidity, profitability, solvency, and operational efficiency. The study further reveals a strong synergistic relationship between financial literacy and the use of financial ratios, where financial knowledge enhances the ability to apply ratio analysis effectively, and the use of ratios reinforces financial understanding through practice. This integration contributes to improved financial discipline, better strategic planning, and increased access to external financing. Additionally, the combined application of these factors strengthens MSME resilience and adaptability in a dynamic and competitive business environment. The study highlights the importance of promoting both financial literacy and financial analysis skills as part of MSME development strategies. These findings provide valuable implications for policymakers, educators, and practitioners in designing targeted interventions to enhance MSME sustainability and economic contribution.

Strengthening City Branding through Smart Economy Based on Local Economic Potential in Belitung Regency

Dessy Mayasari — 2026-06-19

Belitung Regency possesses considerable local economic potential, supported by tourism, micro, small, and medium enterprises (MSMEs), the creative economy, and the fisheries sector. However, these potentials have not been fully realized as part of a strong regional identity in city branding. This study aims to analyze the role of the smart economy in strengthening city branding based on local economic potential in Belitung Regency. A descriptive quantitative approach was employed using a survey of 50 respondents, comprising MSME actors, creative economy practitioners, and tourism business operators. Data were collected using a Likert-scale questionnaire and analyzed through descriptive statistics, indicator ranking, and SWOT analysis. The results indicate that the implementation of the Smart Economy is at a moderate level, with an average score of 3.47. Innovative spirit (3.85), entrepreneurship (3.72), and economic opportunity (3.51) emerged as the dominant factors supporting local economic development. Meanwhile, city branding also remains at a moderate level, with an average score of 3.28, and is still largely characterized by a tourism-oriented image. Local economic potential, such as MSMEs, the creative economy, traditional culinary products, and fisheries products, has not yet developed into a primary representation of regional identity. The findings reveal that the smart economy does not directly lead to strong city branding. Its contribution depends on the region’s ability to integrate innovation, digital transformation, and local flagship products into a consistent territorial identity. This study highlights the importance of an economic branding approach to strengthen the identity and competitiveness of Belitung Regency sustainably.

PT Hexindo Adiperkasa TBK Stock Price Prediction for 2026-2027 Using the Autoregressive Integrated Moving Average (ARIMA) Method

Venike Leony Suteja Putri — 2026-06-24

This study aims to predict the stock price of PT Hexindo Adiperkasa Tbk, listed under the ticker symbol HEXA, using the Autoregressive Integrated Moving Average (ARIMA) method in RStudio. The data used consist of monthly HEXA stock prices. Historical data from January 2021 to April 2025 were used as the model training dataset, while actual data from May 2025 to April 2026 were used as a benchmark for evaluating prediction results. The main forecasting period in this study covers May 2026 to December 2027. The research stages include data pattern identification, the Augmented Dickey-Fuller (ADF) stationarity test, differencing, ACF and PACF analysis, model selection based on AIC and BIC, parameter significance testing, diagnostic checking using the Ljung-Box test and Q-Q Plot, and accuracy measurement using MAPE, MAE, and RMSE. Based on the RStudio output, the best model is ARIMA (0,2,1), with an AIC value of 753.2217 and a BIC value of 757.0457. The accuracy results during the comparison period indicate a MAPE of 5.26%, an MAE of 268.67, and an RMSE of 398.31. The main forecasting results show that the HEXA stock price is predicted to reach 4,400 in May 2026 and 3,947 in December 2027. Although the MAPE value during the comparison period falls into the very good category according to the output table, the findings should still be interpreted cautiously because the Q-Q Plot indicates deviations in the tails of the residual distribution, and the prediction interval becomes wider over a longer forecasting horizon.

Implementation of Consumer Rights in the Digital Trading Ecosystem: A Qualitative Study of Marketplace and Social Media Users

Samsul Bahri — 2026-06-25

The rapid growth of digital commerce in Indonesia has increased the use of marketplaces and social media as major transaction platforms. However, alongside these developments, various issues related to consumer rights protection continue to emerge. This study aims to analyze the implementation of consumer rights within the digital commerce ecosystem, focusing on users of marketplaces and social media. The research employed a descriptive qualitative approach using in-depth interviews, observation, and documentation techniques. Data were analyzed using the Miles and Huberman interactive model, including data reduction, data display, and conclusion drawing. The findings indicate that the implementation of consumer rights in digital commerce has not been fully optimized. Most consumers understand their basic rights but lack comprehensive knowledge regarding consumer protection regulations, personal data protection, and dispute resolution mechanisms. Marketplaces generally provide better consumer protection through complaint handling systems, refund features, and seller rating mechanisms, while transactions conducted through social media tend to pose higher risks due to limited supervision and the absence of standardized protection mechanisms. The major challenges identified include low consumer awareness of their rights, product-information discrepancies, online fraud risks, slow complaint responses, and inadequate monitoring of social commerce activities. The study concludes that effective consumer protection in digital commerce requires collaboration among government institutions, digital platform providers, business actors, and consumers through improved digital literacy, stronger regulatory enforcement, and enhanced transaction security systems.