Journal of Management and Administration Provision

Inhibiting and Supporting Factors that Influence Caregiver Performance

Moh. Fahri Wahyu Aristyanto, Juanda Nawawi, Indar Arifin — Tue, 20 May 2025 00:00:00 +0700

The Institute of Public Administration (IPDN) is a civil service educational institution that aims to form cadres of state civil servants with integrity, discipline, and professionalism. As a long-term government effort to support bureaucratic reform, IPDN provides free education to selected cadets, who after graduating are immediately appointed as civil servants. This study aims to evaluate the performance of caregivers, especially Kasat Dharma, in forming the personality of cadets at IPDN South Sulawesi Campus. This study uses a descriptive qualitative approach, with data collection methods through semi-structured interviews, observation, and documentation. Informants were determined through purposive sampling techniques that included caregivers, cadets, and campus structural officials. The results of the study showed that the performance of Kasat Dharma was quite good in terms of coaching, although there were still obstacles in interpersonal communication and coordination between units. Based on Herzberg's two-factor theory, it was found that supporting factors for Kasat Dharma's performance include intrinsic motivation such as moral responsibility, pride in the results of coaching, and high dedication. Meanwhile, inhibiting factors include the limited number of caregivers, minimal training, lack of supporting facilities, and a less than optimal coordination system. The combination of these two factors affects the stability and effectiveness of the overall performance of caregivers. Therefore, improving the work environment and strengthening the support system needs to be done in order to maintain and improve the performance of caregivers in a sustainable manner.

Digital Leadership and Job Satisfaction: The Role of Intrinsic Motivation as Mediating Variable

Tiara Qurata Ayun, Nia Ariyani Erlin — Tue, 20 May 2025 00:00:00 +0700

In order to have a flexible, effective workplace that promotes the psychological health of employees, leaders must be able to use technology into their leadership style. The purpose of this study is to examine how digital leadership affects PT Semen Padang employees' job satisfaction using intrinsic motivation as a mediating factor. 140 respondents were chosen using proportionate random sampling approaches for this quantitative study, which use the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis technique. The study's findings suggest that intrinsic motivation and job satisfaction are positively and significantly impacted by digital leadership. The association between digital leadership and job satisfaction has been shown to be considerably mediated by intrinsic motivation, which likewise has a positive and considerable impact on job satisfaction. The Self-Determination Theory (SDT), which holds that meeting fundamental psychological needs like competence, autonomy, and connectivity can boost intrinsic motivation and eventually lead to greater job satisfaction, is supported by these findings. The study's results highlight how crucial it is for managers to cultivate digital leadership as a tactic for raising worker motivation and job satisfaction, particularly when dealing with the difficulties posed by digital transformation in the industrial workplace.

Application of Kano Model for Customer Satisfaction Analysis of Health Center Service Quality

Fajri Furqon Syakbani, Rahmiati — Tue, 20 May 2025 00:00:00 +0700

In the health service sector, especially community health centers, service quality is an important issue considering its function as a first-level health facility that serves the wider community. Where customer satisfaction is an important benchmark for assessing the extent to which the health services provided are able to meet the needs of the community. This study aims to analyze customer satisfaction with service quality attributes at the Tanjung Ampalu community health center based on the Kano model. This study is a quantitative study involving 317 respondents with a survey research data collection method. This study adopts research instruments from previous researchers from reputable journals which use dimensions of service quality using the Kano model. The results of this study reveal that the dimensions of tangibles, reliability, responsiveness, and assurance at the Tanjung Ampalu community health center are classified into the one-dimensional category, while the empathy dimension is classified into attractive. which indicates that each service quality attribute in this study is very important and crucial in increasing customer satisfaction.

The Effect of Product Quality, Promotion, and Design on the Purchase Decision of Fipper Brand Footwear Products in Surabaya

Muhammad Saddam, Asmirin Noor, Kuswandi Kuswandi — Tue, 20 May 2025 00:00:00 +0700

The purpose of this study was to determine the effect of product quality, promotion, and design on purchasing decisions for Fipper brand footwear products in Surabaya, both individually and simultaneously. In addition, this study also attempted to identify the factors that most influence purchasing decisions for Fipper footwear products. The independent variables used are Product Quality (X1), Promotion (X2), and Design (X3), while the dependent variable is Purchase Decision (Y). In this study, the sample taken was 100 people in Surabaya who use Fipper brand footwear products using random sampling techniques. Data collection was carried out by indirect observation and distributing questionnaires to Fipper product users in Surabaya. This study uses Multiple Linear Regression Analysis based on SPSS software. From the results of the T-Test analysis, it is known that product quality (X1) and promotion (X2) do not have a significant effect on purchasing decisions for Fipper footwear products in Surabaya. On the other hand, the design variable (X3) has a significant effect on purchasing decisions, so that design is the main factor influencing consumer decisions. In addition, an R² value of 0.585 or 58.5% was obtained. This means that product quality, promotion, and design together have a positive influence on purchasing decisions for Fipper brand footwear products.

The Influence of Live Streaming and Online Reviews on Purchase Intention Toward Luxcrime on TikTok Shop: The Mediating Role of Customer Trust

Via Aulia Rahmi, Firman — Tue, 20 May 2025 00:00:00 +0700

Technological advancements have changed how customers use e-commerce platforms to engage with products. Live streaming is one of the most popular features, and it may affect consumers' intentions to make purchases. With consumer trust acting as a mediating variable, this study intends to examine how live broadcasting and online customer reviews affect consumers' intentions to buy Luxcrime products on TikTok Shop. This study employs a quantitative methodology, gathering primary data from 275 respondents via an online survey using purposive sampling. With the help of the SmartPLS program, structural equation modeling, or SEM, was used to analyze the data. The study's findings showed that consumer trust and purchasing intention are positively and significantly impacted by live broadcasting and online customer reviews. Additionally, it was shown that the relationship between live streaming, online customer reviews, and buy intention was mediated by consumer trust. Through the use of live streaming features and efficient customer review management on e-commerce platforms, these findings emphasize the significance of establishing consumer trust in order to increase buy intention.

Glad2Glow Purchase Intent: TikTok Marketing through Customer Brand Engagement and Brand Image

Nisha Marbakh, Rahmiati — Wed, 21 May 2025 00:00:00 +0700

The rapid development of social media has significantly transformed its role, evolving from a mere communication and entertainment tool to a powerful platform for business, particularly in marketing, enabling businesses to reach a broad consumer base. This study investigates the influence of TikTok's social media marketing on consumer purchase intention, mediated by consumer brand engagement and brand image, focusing on the Glad2Glow skincare brand. The research employs a quantitative approach, utilizing a questionnaire distributed to 385 TikTok users familiar with Glad2Glow. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that TikTok's social media marketing positively and significantly impacts consumer purchase intention, with consumer brand engagement and brand image acting as significant mediators in this relationship.