Journal of Management and Administration Provision

Work-Life Balance on Performance with Psychological Well-Being as A Mediating Variable

Siti Aisyah, Okki Trinanda — Fri, 30 Jan 2026 00:00:00 +0700

This study explores how work-life balance affects performance with psychological well-being as a mediating variable in the context of the Bukittinggi City Tourism Office. The focus of this study is to analyze the relationship between work-life balance, performance, and psychological well-being. Using total sampling techniques, a quantitative research design was applied, and 45 employees participated as respondents. Data were collected through questionnaire distribution, and analysis was performed using the Partial Least Squares (PLS) approach within the Structural Equation Modeling (SEM) framework. The findings indicate that work-life balance has no significant effect on performance. Work-life balance has a positive and significant effect on psychological well-being. Psychological well-being has a positive and significant effect on performance. Work-life balance has a positive and significant effect on performance through psychological well-being.

Human Capital Management as a Driver of Organizational Performance: A Literature Review

Karmilah, Orfyanny Syahreffy Themba, Ismail — Fri, 30 Jan 2026 00:00:00 +0700

This study aims to systematically examine how Human Capital Management (HCM) contributes to organizational performance by synthesizing existing empirical and review-based literature. The review seeks to identify core mechanisms, enabling conditions, and performance pathways through which HCM operates as a strategic organizational system. A systematic literature review (SLR) approach was employed to analyze fifteen peer-reviewed studies published between 2013 and 2025. Relevant articles were identified through a structured search of academic databases using keywords related to human capital management, organizational performance, innovation, leadership, and human capital development. The selected studies were screened using predefined inclusion and exclusion criteria and analyzed through thematic synthesis with an interpretative orientation. The synthesis reveals four dominant themes that consistently explain the performance effects of HCM: competency development as the core mechanism, organizational innovation as an outcome and mediating process, transformational leadership as an enabling condition, and performance infrastructure as a motivational system. The findings indicate that HCM enhances organizational performance when human capital development is integrated with organizational strategy, supported by leadership, and reinforced by aligned reward and appraisal systems. The review concludes that HCM functions most effectively as an integrated strategic architecture rather than a set of administrative HR practices. Its impact on performance is contingent upon contextual alignment, leadership support, and institutionalized development systems. These findings provide a comprehensive framework for advancing both research and practice on strategic human capital management.

Inclusive Public Service: The Civil Rights in Administrative Service for Disabilities People at Bojonegoro Regency

Putri Indah Prasetyawati, Ana Kumalasari, Musta'ana — Fri, 30 Jan 2026 00:00:00 +0700

This study aims to analyze the fulfillment of civil rights for persons with disabilities in population administrative services, particularly in the issuance of the Identity Card in Bojonegoro Regency. The research employed a qualitative method with a descriptive-analytical approach. Data were collected through in-depth interviews, field observations, and documentation. The findings indicate that the fulfillment of civil rights for persons with disabilities in administrative services still faces various challenges in terms of accessibility, staff competence, and policy implementation. Public service infrastructure remains insufficiently disability-friendly, policy dissemination is limited, and interagency coordination is not yet optimal. Although positive initiatives such as mobile services and social assistance programs have been implemented, these efforts remain partial and have not fully reached all persons with disabilities. The study concludes that fulfilling the civil rights of persons with disabilities in Bojonegoro Regency requires inclusive administrative service reforms, improved staff capacity, and strengthened cross-sectoral collaboration to ensure justice and equal access for all citizens.

Improving Motor Vehicle Tax Payment Services at the UPTB in the Gowa Samsat Area through the SAMKEPO Program

Taufikurrahman, Muliyadi Hamid, Abdul Samad Arief — Fri, 30 Jan 2026 00:00:00 +0700

This study analyzes the effectiveness of the Remote Mobile Samsat (SAMKEPO) program in improving motor vehicle tax payment services at the UPTB Samsat Gowa, South Sulawesi. SAMKEPO was developed to address low taxpayer compliance in remote areas due to geographical barriers, limited accessibility, and inadequate service quality in conventional systems. Using a qualitative approach, data were collected through in-depth interviews, participant observation, document analysis, and literature review involving taxpayers, Samsat officers, and policymakers. Findings show that SAMKEPO significantly improved service coverage up by 40% and increased taxpayer compliance by 25–35%. The program reduced average service time from 2–3 hours to 15–30 minutes, lowered arrears by 35%, and enhanced public satisfaction by 90% among users. Key success factors include adequate infrastructure and logistics, skilled and empathetic human resources, community engagement through local leaders, and alignment of service schedules with socio-economic activities. Technology integration, such as real-time database access and on-site digital payments, increased transparency and efficiency, while collaborative governance between agencies strengthened operational synergy. However, challenges remain in digital literacy, network connectivity, and service expansion to more remote districts. The study recommends optimizing the SAMSAT mobile application with accessible features, strengthening digital literacy programs, and enhancing inter-agency collaboration to ensure sustainable improvement. SAMKEPO demonstrates that integrating technology, mobility, and community-based approaches can modernize public tax services, foster compliance, and contribute to regional revenue growth, making it a replicable model for other regions in Indonesia.