Journal of Public Representative and Society Provision

Analysis of Citizen's Charter Policy as A Strategy for Improving the Quality of Public Services in the Issuance of Driving License

Marasi Kindly Harianja — 2023-07-24

The service of driving licenses (SIM) is one of the public services of various other public services owned by the National Police. The state gives full authority to the Police to provide these services as stipulated in Law no. 22 of 2009 concerning Road Traffic and Transportation. The purpose of this study is to 1) analyze the issuance of SIMs at the Sorong Polres, 2) analyze the Citizen's Charter policy (service contract) as a strategy to improve the quality of public services in issuing SIMs at the Sorong Polres. This study uses a qualitative approach, using a case study research method. Data collection was carried out using interview techniques, observation and document review. This research was conducted in early September 2021 with a total of 15 respondents consisting of members of the Indonesian National Police and the public. The location of the research was carried out at the Sorong Police Station. From the results of the study it was concluded that the SIM issuance service at the Sorong Polres is still not optimally implemented for the community because the SIM issuance service at the Sorong Polres is still exclusive and elite capture, with a gap between service quality and cultural dimensions in the SIM issuance service at the Sorong Polres then a strategic policy formulation is needed to improve the quality of public services that are more excellent than the previous services. The advice given is to make fundamental improvements to the SIM issuance service at the Sorong Polres in order to improve the quality of service, build a good service culture, namely having dedication, integrity, discipline, honesty and trustworthiness in providing services to the community, using software that can be displayed directly on service room so that it can quickly find out what is the criticism and input from the community in service, on mobile SIM cars added to the product by issuing new SIMs, there is intense supervision from the Provos Polres Sorong to monitor service officers, and adopting a Citizen's Charter (service contract) compiled and designed between the Sorong Police and other stakeholders and the community.

Apparatus Behavior in Public Services in Yosonegoro Village, Limboto District, West Gorontalo Regency

Rusli Abdurrahman Idji — 2023-07-24

This study aims to determine Apparatus Behavior in Public Services in Yosonegoro Village, Limboto District, West Gorontalo Regency. This research is to use a descriptive research method with a qualitative approach. Based on the description above on the research on the behavior of officials that has been carried out in Yosonegoro Village, Limboto Barat District, Gorontalo Regency, it can be concluded as follows; (1) Concern in serving the community is maximized, responds quickly to what the community needs and provides HP numbers to the community so they can be easily contacted and serve quickly; (2) Discipline of officials in serving the community is maximized, with reference to Standard Operations (SOP) for working on time and completing work on time; (3) The responsibility of the apparatus in serving the community is optimal by carrying out the work on time, being responsible for the leadership and their duties and functions.

2024 Election Delay Instructions Democracy Climate

Junaedi Junaedi — 2023-09-04

The 1945 Constitution imposes stringent constraints on the President's authority, confining their tenure to a duration of precisely five years, with the possibility of extension for an additional period not exceeding ten years. In Indonesia, elections are conducted at intervals of five years, allowing for a single occurrence within this time frame. In the event that the 2024 elections are postponed and the presidential term is extended for three periods, it is likely to have a detrimental impact on the democratic climate and raise concerns regarding the violation of the country's constitution. Such actions could be characterized as a form of institutional terrorism.

The Implementation of E-Governance Initiatives Plays a Crucial Role in Ensuring the Realization of a Digital Bangladesh

Mahmudur Rahman — 2023-11-30

The ideas of e-governance and Digital Bangladesh are intricately interconnected. E-governance pertains to the utilization of information and communication technology (ICT) with the aim of enhancing the provision of government services to the general populace. Digital Bangladesh, on the other hand, is a vision for a technologically advanced society where ICT is used to foster a knowledge-based environment and improve the lives of all citizens. The implementation of e-governance initiatives plays a crucial role in ensuring the realization of a Digital Bangladesh. By providing citizens with convenient and efficient access to government services online, e-governance can help to reduce corruption, improve transparency, and promote accountability. It can also help to bridge the digital divide and make government services more accessible to all citizens, regardless of their location or socioeconomic status. In order to realize Digital Bangladesh, the government of Bangladesh is dedicated to e-governance. A number of e-governance initiatives have already been implemented, such as the National Portal, the Digital Center Network, and the One Stop Service (OSS) Centers. These initiatives have made it easier for citizens to access a wide range of government services online, such as paying taxes, applying for passports, and registering businesses. Nevertheless, certain obstacles must be confronted to effectively achieve the goal of Digital Bangladesh. One challenge is the lack of digital literacy among a large section of the population. Another challenge is the need to improve the reliability and affordability of internet access. Furthermore, it is essential to devise and execute e-governance initiatives that are customized to cater to the distinct requirements of various segments of the population, including those experiencing poverty, the elderly, and those with disabilities. Despite the challenges, the government of Bangladesh is making significant progress in the implementation of e-governance and the realization of Digital Bangladesh. The adoption and execution of e-governance projects are significantly benefiting both individuals and companies across the nation. The primary objective of this study is to examine the many programs and efforts implemented by the Government of Bangladesh in its pursuit of establishing Digital Bangladesh. To conduct a comprehensive and thorough study, the following goals have been identified: To get information about the initiatives. To analyze the roles of the programs.

Critical Dynamics of Lemito Village Apparatus' Behavior in Public Services in Pohuwato Regency

Franky Djafar — 2023-11-29

This research aims to analyze the dynamics of the behavior of officials in Lemito Village in public services in Pohuwato Regency, with a focus on four key indicators: Responding to Service Recipients, Maintaining Effective Communication, Taking Responsibility, and Acting for Customers. Using a qualitative approach, data were collected through in-depth interviews, participatory observation, and documentary studies. Theories of public management, community participation, organizational communication, and total quality management were integrated to form the conceptual framework of the research. The research findings indicate that the behavior of officials in Lemito Village still has weaknesses in responding quickly to the needs of the community, maintaining effective communication, taking active responsibility, and acting proactively to meet customer expectations. These findings reflect suboptimal public services influenced by several factors, including a lack of training, communication barriers, and a lack of community participation in decision-making. The conclusion of the research emphasizes that improvements in the behavior of officials in Lemito Village will contribute to the enhancement of the quality of public services, creating better relationships between village officials and the community, and promoting the achievement of development goals at the local level. Recommendations include the need for regular training to improve the responsiveness and effectiveness of village officials, the development of intercultural communication skills, local empowerment through community participation in decision-making processes, and the introduction of a reward system to encourage responsibility and proactive initiatives.