The Quality of Unit Services Outpatient towards Satisfaction: A Literature Review

Article Sidebar

PDF
Published: Dec 17, 2021
DOI: https://doi.org/10.55885/jchp.v1i3.110
Keywords:
Patient Satisfaction, Health Care, Patient

Main Article Content

Heris Dwityo Pelawinta
Student of Master of Public Health Sciences, University of Prima Indonesia";}
Ermi G
Lecturer of Master of Public Health Sciences, Prima Indonesia University
Sri Lestari Ramadhani Nasution
Lecturer of Masters in Public Health Sciences, Universitas Prima Indonesia

Abstract

This article discusses about quality of outcoming unit services on patient satisfaction.  The quality of care offered to patients is likely to suffer as a result of bad human relationships, poor technological competence, and poor efficiency in health services. Patients' satisfaction is a key indicator of good hospital procedures and a barometer for the quality of care received. If a hospital's patients are dissatisfied, it will have a negative impact on its bottom line. Many factors influence patient satisfaction in hospitals or other health care organizations. There are several techniques to gauge customer satisfaction.

Article Details

How to Cite
Pelawinta, H. D., G, E., & Nasution, S. L. R. (2021). The Quality of Unit Services Outpatient towards Satisfaction: A Literature Review . Journal of Community Health Provision, 1(3), 7-11. https://doi.org/10.55885/jchp.v1i3.110
Issue
Vol. 1 No. 3 (2021): Journal of Community Health Provision
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

References

Callaway, S. K., & Dobrzykowski, D. D. (2009). Service-oriented entrepreneurship: service-dominant logic in green design and healthcare. Service Science, 1(4), 225-240.

Council, M. L. (2015). Improving patient satisfaction and quality of care during aesthetic use of botulinum toxin. JAMA dermatology, 151(11), 1179-1180.

Kahana, E., Kahana, B., & Kercher, K. (2003). Emerging lifestyles and proactive options for successful ageing. Ageing International, 28(2), 155-180.

Kotler, P., & Keller, K. L. (2016). A framework for marketing management (p. 352). Boston, MA: Pearson.

Lönnroth, K., Tran, T. U., Quy, H. T., & Diwan, V. (2001). Can I afford free treatment?: Perceived consequences of health care provider choices among people with tuberculosis in Ho Chi Minh City, Vietnam. Social Science & Medicine, 52(6), 935-948.

Nugroho, H. A., & Aryati, S. (2009). Hubungan antara komunikasi terapeutik perawat dengan kepuasan pasien di Rumah Sakit lslam Kendal. FIKkeS, 2(2).

Parasuraman, A. (1998). Customer service in business‐to‐business markets: an agenda for research. Journal of business & industrial marketing.

Prilleltensky, I. (2005). Promoting well-being: Time for a paradigm shift in health and human services. Scandinavian Journal of public health, 33(66_suppl), 53-60.

Sharples, E., & Russell, M. (2010). See for yourself: An information pack for people with sight loss—results of a patient satisfaction survey. British Journal of Visual Impairment, 28(1), 34-46.

Tjiptono, F. (2019). Strategi pemasaran. repo.unikadelasalle.ac.id