Implementation of Internal Organizational Communication in the Motor Vehicle Registration and Identification (Regident) System in the South Sulawesi Police Traffic Directorate

Mamat Rahmat; Imran  Kamaruddin; Alimuddin  Unde; Muhamad  Iqbal; Muhamad  Faried

doi:10.55885/jmap.v4i1.346

Authors

Mamat Rahmat Department of Communication Science, Faculty of Social and Political Sciences, Hasanuddin University, Indonesia
Imran Kamaruddin Department of Communication Science, Faculty of Social and Political Sciences, Hasanuddin University, Indonesia
Alimuddin Unde Department of Communication Science, Faculty of Social and Political Sciences, Hasanuddin University, Indonesia
Muhamad Iqbal Department of Communication Science, Faculty of Social and Political Sciences, Hasanuddin University, Indonesia
Muhamad Faried Department of Communication Science, Faculty of Social and Political Sciences, Hasanuddin University, Indonesia

DOI:

https://doi.org/10.55885/jmap.v4i1.346

Keywords:

Internal Organizational Communication, Regident System Services, Motor Vehicles

Abstract

The purpose of this study is to analyze the implementation of organizational communication from the aspect of internal communication in the Motor Vehicle Registration and Identification (Regident) System at the South Sulawesi Regional Police Traffic Directorate. The research uses a quantitative and qualitative approach with an Explanatory Design research design. The results show that internal organizational communication plays a very important role in the context of implementing information technology for the Motor Vehicle Registration and Identification (Regident) System services at the South Sulawesi Regional Police Traffic Directorate. Here are some key points to consider: first, Coordination and Collaboration where internal organizational communication facilitates effective collaboration between various units or departments within the Traffic Directorate. Second is Information Dissemination where effective communication ensures that all staff understand the latest changes or developments in the Regident system, including the implementation of new technology or improvements made. Third is Motivation and Engagement where good communication can increase staff motivation and their engagement in achieving organizational goals, and fourth is Conflict Resolution where open and clear communication helps in addressing conflicts or disagreements among staff or departments that may arise in the management of Regident.

References

Agus Budi Karyanto. (2007). Strategi peningkatan keselamatan lalu-lintas jalan guna mereduksi kecelakaan dalam rangka mewujudkan Kamtibcar Lantas. Markas Besar Kepolisian Negara Republik Indonesia, Sekolah Staff dan Pimpinan, Lembang.

Argenti, P. A. (2010). Corporate communications (5th ed.). (P. A. Idris, Trans.). Jakarta: Salemba Humanika.

Berlo, D. K. (1980). The process of communication: An introduction theory and practice. New York: Rinehart and Winston.

Bowers, J. W., & Bradac, J. J. (1984). Contemporary problems in human communication theory. Boston: Allyn and Bacon.

Burke, M. (1985). Advertising in the marketplace. USA: McGraw-Hill Inc.

Cathcart, R. S., & Samovar, L. A. (1974). Small group communication: A reader. New York: Holt, Rinehart and Winston, Inc.

Chairuman, A. (2002). Pengaruh budaya organisasi terhadap efektivitas organisasi. JAAI, 6(1).

Crosby, P. B. (1986). Quality is free. New York: Mentor Book.

Dance, F. E. X., & Larson, C. E. (1976). The functions of human communication: A theoretical approach. New York: Holt.

Griffin, E. (2003). A first look at communication theory. McGraw-Hill Companies.

Effendi, O. U. (2009). Dinamika komunikasi. Bandung: Rosda Karya.

Goldhaber, G. M. (1986). Organizational communication (4th ed.). New York: Brown.

Gozhali, A. R. (2005). Teknik analisis structural equation modeling. Jakarta: Alekmedia Komputindo.

Monoarfa, H. (2012). Efektivitas dan efisiensi penyelenggaraan pelayanan publik.

Muhammad, A. (2009). Komunikasi organisasi. Jakarta: Bumi Aksara.

Cangara, H. (2022). Pengantar ilmu komunikasi. Jakarta: Rajawali Pers.

Higher Education Council. (1992). Higher education: Achieving quality. Canberra: Australian Government Publishing Service.

Habermas, J. (1985). The theory of communicative action. Boston: Beacon Press.

Jogiyanto. (2009). Analisis dan desain sistem informasi. Yogyakarta: Andi.

Listyo Sigit Prabowo. (2021). Komitmen calon Kapolri: Uji kelayakan dan kepatutan Komisi III DPR RI.

Miller, K. (2002). Communication theories: Perspective, processes, and contexts. New York: McGraw Hill.

Mumby, D., & Clair, R. (1997). Organizational discourse. In T. A. Van Dijk (Ed.), Discourse as structure and process: Discourse studies (Vol. 2, pp. 273-303). London, England: Sage.

Pace, D. F., & Faules, R. W. (2014). Komunikasi organisasi: Strategi meningkatkan kinerja perusahaan. (D. Mulyana, Trans.). Bandung: Remaja Rosda Karya.

Papa, M. J., Daniels, T. D., & Spiker, B. K. (1997). Organizational communication: Perspectives and trends (4th ed.). Thousand Oaks.

Rahmat, J. (1996). Psikologi komunikasi. Bandung: Remadja Rosda Karya.

Rivai, V., & Mulyasi, D. (2010). Kepemimpinan dan perilaku organisasi. Jakarta: Rajawali Press.

Robbins, S. P. (1990). Organization theory: Structure, design, and application (3rd ed.). USA: Prentice Hall, Inc.

Romli, K. (2014). Komunikasi organisasi lengkap (Revised ed.). Jakarta: Grasindo.

Safrian, A. (2015). Jurnal Teknologi dan Sistem Informasi, 1(2), 79-88.

Sampara, L. (2000). Manajemen kualitas pelayanan. Jakarta: STIA LAN Press.

Sendjaya. (1994). Teori-teori komunikasi. Jakarta: Universitas Terbuka.

Setyaningdyah, R. (Ed.). (1994). Teori-teori komunikasi. Jakarta: Universitas Terbuka.

Simon, H. A. (2004). Administrative behavior: Perilaku administrasi: Suatu studi tentang proses pengambilan keputusan dalam organisasi administrasi (3rd ed.). (S. T. Dianjung, Trans.). Jakarta: Bumi Aksara.

Sinambela, L. P. (2008). Reformasi pelayanan publik: Teori, kebijakan, dan implementasi. Jakarta: PT Bumi Aksara.

Sugiyono. (2012). Metode penelitian manajemen. Bandung: Alfabeta.

Sutardji. (2016). Perencanaan dan pengembangan sumber daya manusia (1st ed.). Yogyakarta: Dee Publish.

Tubbs, S. L., & Moss, S. (2005). Human communication: Konteks-konteks komunikasi. (D. Mulyana & Gembirasari, Trans.). Bandung: PT Remaja Rosdakarya.

Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik.

Undang-Undang Nomor 2 Tahun 2002 tentang Kepolisian Negara Republik Indonesia.

Undang-Undang Nomor 22 Tahun 2009 tentang Lalu Lintas dan Angkutan Jalan.

Watzlawick, P., Beavin, J., & Jackson, D. (1967). Pragmatics of human communication: A study of interactional patterns, pathologies, and paradoxes. New York: W. W. Norton & Company, Inc.

Wursanto. (2003). Dasar-dasar organisasi. Jakarta: Andi.

Zainal, M. (2020). Teori-teori komunikasi. Bandung: UIN Sunan Gunung Djati.