The Influence of Job Satisfaction, Work Stress, And Career Development on Employee Turnover Intentions
JEL Classification: J28, M12, M54, J63, J24
DOI:
https://doi.org/10.55885/jmap.v6i1.738Keywords:
Job Satisfaction, Job Stress, Career Development, Turnover IntentionAbstract
This paper will examine and discuss how job satisfaction, job stress, and career development affect turnover intention among the employees of the Muttaqin Bambang Purwanto Uswatun and Partners Public Appraisal Services Office in Jakarta. It follows a quantitative methodology. The sample population in this study was a population of 52 employees within the said office in Jakarta. The sampling method used was a saturated sampling method, where the entire population was covered with its total amount of 52 participants. The data was obtained by filling out a questionnaire using a Likert scale, which was provided by the means of Google Forms. This study findings show that the effect of job satisfaction on the turnover intention of the employees at the Muttaqin Bambang Purwanto Rozak Uswatun and Partners Public Appraisal Services Office in Jakarta is negative and statistically insignificant. Job stress positively and significantly influences the turnover intention of employees in the said office. The effects of career development on the turnover intention of employees in the same office, are positive albeit statistically significant. Additionally, job satisfaction, job stress, and career development are elements that determine turnover intention among the employees of the Muttaqin Bambang Purwanto Jakarta Office of the Purwanto Partners in Jakarta.References
Abdillah, F. (2012). Hubungan kohesivitas kelompok dengan intensi turnover pada karyawan. Journal of Social and Industrial Psychology, 1(2). https://doi.org/10.15294/sip.v1i2.2645
Andriani, M., Widiawati, K., & Administrasi, M. (2017). Sekretari; Akademi Sekretari dan Manajemen Bina Insani; Jl. Siliwangi No 6 Rawa Panjang Bekasi Timur 17114 Indonesia, 5(1), 83-98.
Batt, R., & Colvin, A. J. (2011). An employment systems approach to turnover: Human resources practices, quits, dismissals, and performance. Academy of management Journal, 54(4), 695-717. https://doi.org/10.5465/amj.2011.64869448
Bukit, B., Malusa, T., & Rahmat, A. (2017). Pengembangan sumber daya manusia. Yogyakarta: Zahir Publishing.
Delery, J. E., & Roumpi, D. (2017). Strategic human resource management, human capital and competitive advantage: is the field going in circles?. Human Resource Management Journal, 27(1), 1-21. https://doi.org/10.1111/1748-8583.12137
Dewi, P. S. A., & Sriathi, A. A. A. (2019). Pengaruh Stres Kerja Terhadap Turnover Intention Yang Dimediasi Oleh Kepuasan Kerja. E-Jurnal Manajemen Universitas Udayana, 8(6), 3646. Https://doi.org/10.24843/Ejmunud.2019.V08.I06.P13
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program Ibm Spss 25 (9th Ed.). Badan Penerbit Universitas Diponegoro.
Hawari, Y. (2023). Pengaruh Kompensasi Terhadap Turnover Intention Pegawai Pt Goodyear Indonesia Tbk Bogor. Jurnal Manajemen Diversitas, 3(1), 77-94.
Hida, V. Y., Fanggidae, R. P. C., Riwu, Y. F., & Nursiani, N. P. (2025). The Influence Of Job Satisfaction And Burnout On Turnover Intention Of Employees Of Borneo Bakery In Kupang Koresponden : A). Jurnal Ekonomi & Ilmu Sosial, 6, 593–607. https://doi.org/10.70581/glory.v6i2.18313
Hogh, A., Hansen, Å. M., Mikkelsen, E. G., & Persson, R. (2012). Exposure to negative acts at work, psychological stress reactions and physiological stress response. Journal of psychosomatic research, 73(1), 47-52. https://doi.org/10.1016/j.jpsychores.2012.04.004
Ikhsan, W. N., & Sari, N. (2022). Pengaruh Stres Kerja Terhadap Turnover intention Karyawan Inventory control Pada PT Indomarco Prismatama Cabang Pekanbaru. SAINS AKUNTANSI DAN KEUANGAN, 1(4), 277-287. https://doi.org/10.55356/sak.v1i4.33
Jailani, M. S. (2023). Teknik pengumpulan data dan instrumen penelitian ilmiah pendidikan pada pendekatan kualitatif dan kuantitatif. IHSAN: Jurnal Pendidikan Islam, 1(2), 1-9.
Jannavi, A. N., & Utami, K. S. (2024). Pengaruh Kepuasan Kerja Dan Stres Kerja Terhadap Turnover Intention Pada Karyawan di Perusahaan Konstruksi Bangunan. Jurnal Penelitian Manajemen dan Inovasi Riset, 2(4), 58–62. Https://doi.org/10.61132/Lokawati.V2i3.960
Kusumaningsih, N. (2023). Pengaruh Kepuasan Kerja terhadap Turnover Intention Karyawan Generasi Milenial. Jurnal Mirai Management, 8(1), 185-190.
Kuzmin, E., & Yakubova, U. (2024, June). Reserves for the Mobilization of Human Capital: Classification and Assessment Method. In X Euro-Asian Symposium on Economic Theory" Viability of Economic Theories: through Order and Chaos" (pp. 213-233). Cham: Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-91159-0_14
Legge, K. (2014). Human resource management: a critical analysis. In New Perspectives on Human Resource Management (Routledge Revivals) (pp. 19-40). London: Routledge. https://doi.org/10.4324/9781315740560
Malik, M. M., Sumardjo, M., & Fadila, A. (2021, August). Pengaruh Kepuasan Kerja, Beban Kerja Dan Stres Kerja Terhadap Turnover intention Karyawan Millenial Di Kecamatan Cileungsi Selama Masa Pandemi COVID-19. In Prosiding BIEMA (Business Management, Economic, and Accounting National Seminar) (Vol. 2, pp. 287-297).
Malitskyi, D. (2021). Methods for assessing the level of the region’s capacity to ensure the implementation of human resources mobilization activities. Political Science and Security Studies Journal, 2(1), 62-67. https://doi.org/10.5281/zenodo.4698678
Manurung, M. T., & Ratnawati, I. (2012). Analisis pengaruh stres kerja dan kepuasan kerja terhadap turnover intention karyawan (studi pada STIKES Widya Husada Semarang). Diponegoro Journal of Management, 1(4), 145-157.
Marcella, J., & Ie, M. (2022). Pengaruh Stres Kerja, Kepuasan Kerja Dan Pengembangan Karir Terhadap Turnover Intention Karyawan. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 6(1), 213. https://doi.org/10.24912/Jmieb.V6i1.18321
Melky, Y. (2015). Hubungan kepuasan kerja dan komitmen organisasi terhadap intensi pindah kerja (turnover intention) karyawan PT Rejeki Abadi Sakti Samarinda. Psikoborneo: Jurnal Ilmiah Psikologi, 3(1). http://dx.doi.org/10.30872/psikoborneo.v3i1.3758
Mukuan, L. V., Nelwan, O. S., & Lumintang, G. G. (2025). Pengaruh Organizational Climate Dan Self-Efficacy Terhadap Turnover Intention Dimediasi Career Development Pada Hotel Sutanraja Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 13(01), 442-454. https://doi.org/10.35794/emba.v13i01.60145
Niladanti, A. A. I., Sukadana, I. W., & Widnyana, I. W. (2025). Pengaruh Work-Life Balance, Job Insecurity, Dan Kepuasan Kerja Terhadap Turnover Intention Karyawan Pt. Telkom Akses Kabupaten Gianyar. Emas, 6(2), 547–562. Https://doi.org/10.36733/Emas.V6i2.11336
Ningrum, S., Sudiantini, D., & Narpati, B. (2024). Analisis Kompensasi Gaji, Kepuasan Kerja Dan Komitmen Organisasi Terhadap Turnover Intention Pada PT Rahayu Kemuning. Indonesian Journal of Economics and Strategic Management (IJESM, 2(1), 1179-1191.
Nurbaeti, A., Purnamasari, D. L., & Lestari, N. W. F. A. (2024). Pengaruh Kepuasan Kerja Dan Stres Kerja Terhadap Turnover Intention Karyawan Pt Arteria Daya Mulia. Eco-Fin, 6(3), 623–633. Https://doi.org/10.32877/Ef.V6i3.1653
Park, J., Feng, Y., & Jeong, S. P. (2024). Developing an advanced prediction model for new employee turnover intention utilizing machine learning techniques. Scientific reports, 14(1), 1221. https://doi.org/10.1038/s41598-023-50593-4
Pasban, M., & Nojedeh, S. H. (2016). A Review of the Role of Human Capital in the Organization. Procedia-social and behavioral sciences, 230, 249-253. https://doi.org/10.1016/j.sbspro.2016.09.032
Perkasa, D. H., & Abadi, F. (2018). The Influence Of Compensation And Leadership On Employee Turnover. Iccd, 1(1), 71–79. Https://doi.org/10.33068/Iccd.V1i1.12
Ployhart, R. E., Nyberg, A. J., Reilly, G., & Maltarich, M. A. (2014). Human capital is dead; long live human capital resources!. Journal of management, 40(2), 371-398. https://doi.org/10.1177/0149206313512152
Pramuditya, A. M., & Nuvriasari, A. (2023). Pengaruh kepuasan kerja, komitmen organisasional dan job insecurity terhadap turnover intention karyawan. Jurnal Manajemen, 13(2), 283-297. https://doi.org/10.30738/jm.v13i2.3587
Pratama, R. A., Japar, M., Purwati, P., Nikmah, F. K., & Kurniawan, I. S. (2023). Effect of extrinsic job satisfaction hygiene factors and intrinsic job satisfaction motivation on turnover intention. Bulletin of Counseling and Psychotherapy, 5(2), 148-158. https://doi.org/10.51214/00202305605000
Rachmandha, A. A., & Husniati, R. (2022). Pengaruh Kepuasan Kerja, Pengembangan Karir, dan Lingkungan Kerja Terhadap Turnover Intention di PT XYZ. Jurnal Akuntansi dan Pajak, 23(1), 550-561.
Rijasawitri, D. P., & Suana, I. W. (2020). Pengaruh Kepuasan Kerja, Stres Kerja, Dan Lingkungan Kerja Non Fisik Terhadap Turnover Intention. E-Jurnal Manajemen Universitas Udayana, 9(2), 466. Https://doi.org/10.24843/Ejmunud.2020.V09.I02.P04
Roy, S. S., Kurniawan, H., & Syabrinildi, S. (2024). Pengaruh Kepuasan Kerja dan Stres Kerja Terhadap Turnover Intention Karyawan CV. Berlian Sentosa Jakarta. Jurnal Manajemen Dan Bisnis Ekonomi, 2(4), 179-193. https://doi.org/10.54066/jmbe-itb.v2i4.2497
Rumawas, W. (2018). Manajemen Sumber Daya Manusia (1st Ed., Vol. 1). Unsrat Press.
Saputri, L. G. E. A., Mulyadi, M., Putra, I. K. M. A., & Adi, I. N. R. (2024). Berajah Journal Pengaruh Kepuasan Kerja Dan Stress Kerja Terhadap Turnover Intention Karyawan Kontrak Di Hotel Anumana Ubud the Influence of Job Satisfaction and Job Stress On Turnover Intention Of Contract Employees At Anumana Hotel Ubud. Jurnal Pembelajaran Dan Pengembangan Diri, 4, 915–924. Https://doi.org/10.47353/Bj.V4i4.375
Sazili, S., Ju’im, J., Indarti, S., & Efendi, R. (2022). Turnover Intention Influenced By Work Environment And Job Satisfaction. International Journal Of Social Science Research And Review, 5(6), 102–108. https://doi.org/10.47814/Ijssrr.V5i6.291
Situmorang, N., Ramli, A. H., & Reza, H. K. (2023). Pengaruh Pengembangan Karir Terhadap Turnover Intention Melalui Kinerja Karyawan Yang Dimoderasi Oleh Budaya Organisasi. Jurnal Lentera Bisnis, 12(3), 633. Https://doi.org/10.34127/Jrlab.V12i3.890
Sopia, A., Harahap, N., & Syafina, L. (2024). Article Pengaruh Work-Life Balance Dan Pengembangan Karir Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variabelintervening Pegawai Milenial Bank Muamalat Kc Medan. Jurnal Ekonomi Dan Bisnis (Ek&Bi), 7(1), 274. https://doi.org/10.37600/Ekbi.V7i1.1380
Suandita, I. K. E., Novarini, N. N. A., & Widyawati, S. R. (2025). Pengaruh Kepuasan Kerja, Beban Kerja Dan Stres Kerja Terhadap Turnover Intention Karyawan Pada Koperasi Kusuma Artha Sari Blahkiuh Badung. EMAS, 6(4), 767-778. https://doi.org/10.36733/emas.v6i4.3828
Sudnanti, N. K., & Wijayanti, N. W. (2018). Pengaruh Pengembangan Karir, Stres Kerja Dan Pemberdayaan Karyawan Terhadap Turnover Intention Di Kayumanis Nusa Dua Private Villa & Spa Bali. Jurnal Ilmiah Manajemen dan Bisnis, 3(2), 167-178.
Sugiyono. (2008). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, Dan R & D. Cv. Bandung: Alfabeta.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta.
Syafii, I., Kristiana, A., & Indriyani, A. (2024). Pengaruh Stres Kerja Dan Lingkungan Kerja Terhadap Turnover Intention Karyawan:(Studi Kasus Pada PT. Bintang Indokarya Gemilang Kabupaten Brebes). Jurnal Ilmiah Ekonomi Dan Manajemen, 2(7), 701-716. https://doi.org/10.61722/jiem.v2i7.2217
Tsai, Y., & Wu, S. W. (2010). The relationships between organisational citizenship behaviour, job satisfaction and turnover intention. Journal of clinical nursing, 19(23‐24), 3564-3574. https://doi.org/10.1111/j.1365-2702.2010.03375.x
Ulviana, I. F. D. (2025). Pengaruh Kompensasi, Beban Kerja, dan Pengembangan Karir Terhadap Turnover intention Karyawan Gen Z di Daerah Istimewa Yogyakarta. Journal of Humanities Education Management Accounting and Transportation, 2(1), 543-551. https://doi.org/10.57235/hemat.v2i1.5141
Vijayan, M. (2017). Impact Of Job Stress On Employees'job Performance In Aavin, Coimbatore. Journal of Organisation & Human Behaviour, 6(3).
Weng, Q., & McElroy, J. C. (2012). Organizational career growth, affective occupational commitment and turnover intentions. Journal of vocational behavior, 80(2), 256-265. https://doi.org/10.1016/j.jvb.2012.01.014
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Journal of Management and Administration Provision

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Licensing Statement
Journal of Management and Administration Provision operates under articles of this journal licensed under a https://creativecommons.org/licenses/by/4.0. This allows for the reproduction of articles, free of submissions charge, with the appropriate citation information. All authors publishing with the Journal of Management and Administration Provision accept these as the terms of publication.











