The Effect of Motivation and Job Satisfaction on the Performance of Employees at the Makassar Region V Airport Authority Office

Rahmat Rahmat; Nurmadhani Fitri  Suyuthi; Mujahid  Yunus

doi:10.55885/jmap.v5i3.753

Authors

Rahmat Master of Management Study Program Postgraduate Program, Universitas Fajar Makassar, Indonesia
Nurmadhani Fitri Suyuthi Universitas Fajar Makassar, Indonesia
Mujahid Yunus Universitas Fajar Makassar, Indonesia

DOI:

https://doi.org/10.55885/jmap.v5i3.753

Keywords:

Work Motivation, Job Satisfaction, Employee Performance, Human Resource Management

Abstract

The performance of employees is a critical factor that defines the success of the organization, especially in the case of the agencies of the public service, which require greater efficiency and professionalism. However, the achievement of ideal performance cannot be separated with the role of motivation of work and job satisfaction of each employee. This paper aims to explore and examine the impact of work motivation and job satisfaction on employee performance at the Makassar Regional Airport Authority Office, both on a partial and simultaneous basis. The quantitative research design was selected, and the multiple linear regression analysis was used. The process of acquiring data was based on a structured questionnaire, which was administered to all the employees, with the help of a saturated sampling strategy. The outcomes of the analysis indicate that work motivation has a positive and significant influence on the employee performance, and job satisfaction has a positive and significant influence as well. The improvement in employee performance is more pronounced when both variables are taken together that is evidenced by an adjusted R-squared of 68.6. These results indicate that the role of employee motivation and satisfaction on organizational performance is significant and, therefore, the management of institutions must focus on developing methods that can enhance intrinsic and extrinsic motivation and the establishment of work environments that promote employee satisfaction to guarantee continued enhancement of organizational performance.

References

Aarabi, M. S., Subramaniam, I. D., & Akeel, A. B. A. A. B. (2013). Relationship between motivational factors and job performance of employees in Malaysian service industry. Asian Social Science, 9(9), 301.

Abdelhamied, H. H., Elbaz, A. M., Al-Romeedy, B. S., & Amer, T. M. (2023). Linking green human resource practices and sustainable performance: The mediating role of job satisfaction and green motivation. Sustainability, 15(6), 4835. https://doi.org/10.3390/su15064835

Ahmad, A. J., Mappamiring, M., & Mustari, N. (2022). Pengaruh lingkungan kerja terhadap kinerja pegawai di Dinas Pendidikan dan Kebudayaan Kabupaten Bulukumba. Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP), 3(1), 287-298.

Almatrooshi, B., Singh, S. K., & Farouk, S. (2016). Determinants of organizational performance: a proposed framework. International Journal of productivity and performance management, 65(6), 844-859. https://doi.org/10.1108/IJPPM-02-2016-0038

Atatsi, E. A., Stoffers, J., & Kil, A. (2019). Factors affecting employee performance: a systematic literature review. Journal of Advances in Management Research, 16(3), 329-351. https://doi.org/10.1108/JAMR-06-2018-0052

Aziz, S., Nayem, H. M., & Kibria, B. G. (2025). Sample size requirements for the central limit theorem for skewed distributions: A simulation study. Journal of Statistical Modeling and Analytics (JOSMA), 7(2). Aziz, S., Nayem, H. M., & Kibria, B. G. (2025). Sample size requirements for the central limit theorem for skewed distributions: A simulation study. Journal of Statistical Modeling and Analytics (JOSMA), 7(2). https://doi.org/10.22452/josma.vol7no2.2

Breaugh, J., Ritz, A., & Alfes, K. (2018). Work motivation and public service motivation: disentangling varieties of motivation and job satisfaction. Public Management Review, 20(10), 1423-1443. https://doi.org/10.1080/14719037.2017.1400580

De Gieter, S., Hofmans, J., & Bakker, A. B. (2018). Need satisfaction at work, job strain, and performance: A diary study. Journal of occupational health psychology, 23(3), 361. https://psycnet.apa.org/doi/10.1037/ocp0000098

Demerouti, E., & Bakker, A. B. (2023). Job demands-resources theory in times of crises: New propositions. Organizational Psychology Review, 13(3), 209-236. https://doi.org/10.1177/20413866221135022

Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International journal of productivity and performance management, 68(1), 171-193. https://doi.org/10.1108/IJPPM-01-2018-0012

El-Ghalayini, Y. (2017). Human resource management practices and organizational performance in public sector organization. Journal of Business Studies Quarterly, 8(3), 65.

Ernawati, F. Y., & Rochmah, S. (2019). Pengaruh Motivasi dan Disiplin Kerja Terhadap Kinerja Pegawai (Studi Pada Pegawai Negeri Sipil di Dinas Sosial Kabupaten Kendal). Jurnal STIE Semarang (Edisi Elektronik), 11(02), 48-59. https://doi.org/10.33747/stiesmg.v11i02.366

Fardiansyah, I. E., Jumady, E., & Djaharuddin, D. (2025). Leadership and organizational commitment in improving employee performance: The role of job satisfaction as a mediator. Golden Ratio of Human Resource Management, 5(1), 221-231. https://doi.org/10.52970/grhrm.v5i1.862

Fukuda, K. (2024). An empirical study on sample size for the central limit theorem using Japanese firm data. Teaching Statistics, 46(3), 184-191. https://doi.org/10.1111/test.12378

Gagné, M., & Deci, E. L. (2005). Self‐determination theory and work motivation. Journal of Organizational behavior, 26(4), 331-362. https://doi.org/10.1002/job.322

Gozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Semarang: Badan Penerbit Universitas Diponegoro.

Hanaysha, J. R., & Majid, M. (2018). Employee motivation and its role in improving the productivity and organizational commitment at higher education institutions. Journal of Entrepreneurship & Business, 6(1).

Handayani, G. A., & Setiadi, P. B. (2024). Analysis of the performance of Regional III Airport Authority Air Transport Inspector personnel on optimizing PT Minimum Service Standard supervision. Wings Airlines. AURELIA Jurnal Penelitian Dan Pengabdian Masyarakat Indonesia, 3(1), 41-51.

Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2007). Integrating motivational, social, and contextual work design features: a meta-analytic summary and theoretical extension of the work design literature. Journal of applied psychology, 92(5), 1332.

Ilies, R., & Judge, T. A. (2004). An experience-sampling measure of job satisfaction and its relationships with affectivity, mood at work, job beliefs, and general job satisfaction. European journal of work and organizational psychology, 13(3), 367-389. https://doi.org/10.1080/13594320444000137

Inayat, W., & Jahanzeb Khan, M. (2021). A study of job satisfaction and its effect on the performance of employees working in private sector organizations, Peshawar. Education Research International, 2021(1), 1751495. https://doi.org/10.1155/2021/1751495

Jelatu, H. (2024). Pengaruh Lingkungan Kerja dan Komitmen Kerja Terhadap Kinerja Pegawai Melalui Penempatan Kerja Pada KantorPT. Citra Bakti Persada Makassar. Sistematis, 1(1), 49-59. https://doi.org/10.69533/cskpep40

Judge, T. A., Klinger, R., & Li, M. (2023). Promote job satisfaction through mental challenge. Principles of Organizational Behavior: The Handbook of Evidence‐Based Management 3rd Edition, 161-178. https://doi.org/10.1002/9781394320769.ch8

Kanfer, R., Frese, M., & Johnson, R. E. (2017). Motivation related to work: A century of progress. Journal of applied psychology, 102(3), 338. https://psycnet.apa.org/doi/10.1037/apl0000133

Kim, J. (2010). Strategic human resource practices: Introducing alternatives for organizational performance improvement in the public sector. Public Administration Review, 70(1), 38-49. https://doi.org/10.1111/j.1540-6210.2009.02109.x

Kirana, A. C., Hamid, M., & Suyuthi, N. F. (2024). Pengaruh Gaya Kepemimpinan, Lingkungan Kerja Dan Motivasi Kerja Pegawai Terhadap Kinerja Pegawai Pada Dinas Kebudayaan Dan Pariwisata Kabupaten Penajam Paser Utara. Poma Jurnal: Publish Of Management, 1(2), 322-336. https://doi.org/10.47354/poma.v1i2.707

Knief, U., & Forstmeier, W. (2021). Violating the normality assumption may be the lesser of two evils. Behavior research methods, 53(6), 2576-2590. https://doi.org/10.3758/s13428-021-01587-5

Kock, N., & Lynn, G. S. (2012). Lateral collinearity and misleading results in variance-based SEM: An illustration and recommendations. Journal of the Association for information Systems, 13(7), 2.

Kuvaas, B. (2006). Work performance, affective commitment, and work motivation: The roles of pay administration and pay level. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 27(3), 365-385. https://doi.org/10.1002/job.377

Memon, M. A., Salleh, R., Mirza, M. Z., Cheah, J. H., Ting, H., Ahmad, M. S., & Tariq, A. (2021). Satisfaction matters: the relationships between HRM practices, work engagement and turnover intention. International journal of manpower, 42(1), 21-50. https://doi.org/10.1108/IJM-04-2018-0127

Merrill, R. M., Aldana, S. G., Pope, J. E., Anderson, D. R., Coberley, C. R., Grossmeier, J. J., & Whitmer, R. W. (2013). Self-rated job performance and absenteeism according to employee engagement, health behaviors, and physical health. Journal of occupational and environmental medicine, 55(1), 10-18.

Meyer, J. P., Becker, T. E., & Vandenberghe, C. (2004). Employee commitment and motivation: A conceptual analysis and integrative model. Journal of applied psychology, 89(6), 991.

Midway, S., & White, J. W. (2025). Testing for normality in regression models: mistakes abound (but may not matter). Royal Society Open Science, 12(4). https://doi.org/10.1098/rsos.241904

Norton, T. A., Parker, S. L., Zacher, H., & Ashkanasy, N. M. (2015). Employee green behavior: A theoretical framework, multilevel review, and future research agenda. Organization & Environment, 28(1), 103-125. https://doi.org/10.1177/1086026615575773

Nugroho, A., Sudrajat, E., & Wulandhari, O. (2023). Job satisfaction and employee engagement affect employee performance and its impact on turnover intention. International Journal of Applied Finance and Business Studies, 11(3), 300-309. https://doi.org/10.35335/ijafibs.v11i3.139

Pearce, J., & Derrick, B. (2019). Preliminary testing: The devil of statistics?. Reinvention: An International Journal of Undergraduate Research, 12(2).

Sharafizad, J., & Redmond, J. (2020). Discretionary effort of higher education sector employees: motivators and inhibitors. Studies in Higher Education, 45(6), 1261-1279. https://doi.org/10.1080/03075079.2019.1628200

Shatz, I. (2024). Assumption-checking rather than (just) testing: The importance of visualization and effect size in statistical diagnostics. Behavior Research Methods, 56(2), 826-845. https://doi.org/10.3758/s13428-023-02072-x

Sinniah, S., Al Mamun, A., Md Salleh, M. F., Makhbul, Z. K. M., & Hayat, N. (2022). Modeling the significance of motivation on job satisfaction and performance among the academicians: the use of hybrid structural equation modeling-artificial neural network analysis. Frontiers in Psychology, 13, 935822.

Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: CV. Alfabeta.

Sutrisno, S., Fathoni, A., & Minarsih, M. M. (2016). Pengaruh motivasi dan disiplin kerja terhadap kinerja pegawai di kantor satuan polisi pamong praja kota Semarang. Journal of Management, 2(2).

Tay, R. (2017). Correlation, variance inflation and multicollinearity in regression model. Journal of the Eastern Asia Society for Transportation Studies, 12, 2006-2015. https://doi.org/10.11175/easts.12.2006

Taylor, J., & Westover, J. H. (2011). Job satisfaction in the public service: The effects of public service motivation, workplace attributes and work relations. Public Management Review, 13(5), 731-751. https://doi.org/10.1080/14719037.2010.532959

Tensay, A. T., & Singh, M. (2020). The nexus between HRM, employee engagement and organizational performance of federal public service organizations in Ethiopia. Heliyon, 6(6).

Van den Broeck, A., Howard, J. L., Van Vaerenbergh, Y., Leroy, H., & Gagné, M. (2021). Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory’s multidimensional conceptualization of work motivation. Organizational psychology review, 11(3), 240-273. https://doi.org/10.1177/20413866211006173

Widiastuti, H., Utami, E. R., & Handoko, R. (2018). Pengaruh ukuran perusahaan, tipe industri, growth, dan media exposure terhadap pengungkapan tanggung jawab sosial perusahaan (studi empiris pada perusahaan yang terdaftar di bursa efek Indonesia tahun 2014-2015). Riset Akuntansi Dan Keuangan Indonesia, 3(2), 107-117. https://doi.org/10.23917/reaksi.v3i2.6745

Xatse, C. D., & Naong, M. N. (2025). Impact of Human Resource Quality and Motivation on Service Delivery in Ghana’s Local Government. SA Journal of Human Resource Management, 23, 2906.

Yun, S., Takeuchi, R., & Liu, W. (2007). Employee self-enhancement motives and job performance behaviors: investigating the moderating effects of employee role ambiguity and managerial perceptions of employee commitment. Journal of Applied Psychology, 92(3), 745.