Implementation of Smart City in Palembang City
DOI:
https://doi.org/10.55885/jmap.v5i3.688Keywords:
Smart City, Innovation, Government RoleAbstract
This study aims to examine the role of the Department of Communication and Informatics of Palembang City in developing a Smart City. According to a 2022 report from the Central Bureau of Statistics (BPS), approximately 50% of Palembang City residents have access to information regarding public services. This research uses a qualitative method with a descriptive approach. The author chose this approach to gain a deeper understanding of Smart City development in Palembang. The findings indicate that the roles of regulator, dynamizer, facilitator, innovator, and catalyst as outlined in the theory have been partially fulfilled. In addition, the Smart City indicators proposed by Mircea and Lucian namely technology, human resources, and institutional factors have started to be implemented. However, the development of a Smart City in Palembang still faces several challenges, such as limited infrastructure, low digital literacy, and a lack of synergy between government agencies and the community. With thorough planning, continuous innovation, and active participation from all stakeholders, Palembang has great potential to become one of the leading smart cities in Indonesia.In conclusion, the Palembang City Government, especially the Department of Communication and Informatics, needs to enhance its performance in the Smart City development effort by advancing technology and providing digital training to improve human resources. Furthermore, collaboration among local government agencies (OPD) is crucial to accelerating Smart City development in Palembang.
References
Aditya, T., Ningrum, S., Nurasa, H., & Irawati, I. (2023). Community needs for the digital divide on the smart city policy. Heliyon, 9(8).
Berthanila, R., Marthalena, M., Santi, E. T., & Hasuri, H. (2025, March). Cross Sector Collaboration to Enhance the Effectiveness of Digital Transformation in Public Service. In International Conference on Public Administration and Social Science (ICoPASS) (Vol. 1, No. 1).
Botelho, F. H. (2021). Accessibility to digital technology: Virtual barriers, real opportunities. Assistive Technology, 33(sup1), 27-34. https://doi.org/10.1080/10400435.2021.1945705
Chatterjee, S., & Kar, A. K. (2018). Effects of successful adoption of information technology enabled services in proposed smart cities of India: From user experience perspective. Journal of Science and Technology Policy Management, 9(2), 189-209. https://doi.org/10.1108/JSTPM-03-2017-0008
Chen, Z., & Chan, I. C. C. (2023). Smart cities and quality of life: a quantitative analysis of citizens' support for smart city development. Information Technology & People, 36(1), 263-285. https://doi.org/10.1108/ITP-07-2021-0577
Choi, H. S., & Song, S. K. (2022). Direction for a transition toward smart sustainable cities based on the diagnosis of smart city plans. Smart Cities, 6(1), 156-178. https://doi.org/10.3390/smartcities6010009
Chouraik, C. (2024). Building Public Trust Through Data Privacy in Smart Cities: Policy Gaps and Governance Solutions. African and Mediterranean Journal of Architecture and Urbanism, 1-12. https://doi.org/10.48399/IMIST.PRSM/amjau-v6i2.52698
De Guimarães, J. C. F., Severo, E. A., Júnior, L. A. F., Da Costa, W. P. L. B., & Salmoria, F. T. (2020). Governance and quality of life in smart cities: Towards sustainable development goals. Journal of Cleaner Production, 253, 119926. https://doi.org/10.1016/j.jclepro.2019.119926
Febriyanti, D., Widianingsih, I., Sumaryana, A., & Buchari, R. A. (2023). Information Communication Technology (ICT) on Palembang city government, Indonesia: Performance measurement for great digital governance. Cogent Social Sciences, 9(2), 2269710. https://doi.org/10.1080/23311886.2023.2269710
Isabella, I., Alfitri, A., Saptawan, A., Nengyanti, N., & Mahadika, A. (2024). Cultivating Tech-Savvy Communities: Revitalizing Digital Literacy in Palembang City. Jurnal Public Policy, 10(2), 92-98. https://doi.org/10.35308/jpp.v10i2.7994
Ismagilova, E., Hughes, L., Rana, N. P., & Dwivedi, Y. K. (2022). Security, privacy and risks within smart cities: Literature review and development of a smart city interaction framework. Information Systems Frontiers, 24(2), 393-414. https://doi.org/10.1007/s10796-020-10044-1
Jørgensen, B. N., & Ma, Z. G. (2025). Impact of EU Regulations on AI Adoption in Smart City Solutions: A Review of Regulatory Barriers, Technological Challenges, and Societal Benefits. Information, 16(7), 568. https://doi.org/10.3390/info16070568
Khatibi, F. S., Dedekorkut-Howes, A., Howes, M., & Torabi, E. (2021). Can public awareness, knowledge and engagement improve climate change adaptation policies?. Discover Sustainability, 2(1), 18. https://doi.org/10.1007/s43621-021-00024-z
Kushniruk, A. W., Triola, M. M., Borycki, E. M., Stein, B., & Kannry, J. L. (2005). Technology induced error and usability: the relationship between usability problems and prescription errors when using a handheld application. International journal of medical informatics, 74(7-8), 519-526. https://doi.org/10.1016/j.ijmedinf.2005.01.003
Luthringer, C. L., Rowe, L. A., Vossenaar, M., & Garrett, G. S. (2015). Regulatory monitoring of fortified foods: identifying barriers and good practices. Global Health: Science and Practice, 3(3), 446-461. https://doi.org/10.9745/GHSP-D-15-00171
Macke, J., Casagrande, R. M., Sarate, J. A. R., & Silva, K. A. (2018). Smart city and quality of life: Citizens’ perception in a Brazilian case study. Journal of cleaner production, 182, 717-726. https://doi.org/10.1016/j.jclepro.2018.02.078
Mohammadzadeh, Z., Saeidnia, H. R., Lotfata, A., Hassanzadeh, M., & Ghiasi, N. (2023). Smart city healthcare delivery innovations: a systematic review of essential technologies and indicators for developing nations. BMC health services research, 23(1), 1180. https://doi.org/10.1186/s12913-023-10200-8
Purnama, B. P., Kariem, M. Q. A., & Isabella, I. (2024). Efektivitas Penerapan Smart Living Melalui Aplikasi Teman Bus Di Kota Palembang. Governance, 12(1), 104-120. https://doi.org/10.33558/governance.v12i1.8274
Rachmawati, R., Sari, A. D., Sukawan, H. A. R., Widhyastana, I. M. A., & Ghiffari, R. A. (2021). The use of ict-based applications to support the implementation of smart cities during the covid-19 pandemic in Indonesia. Infrastructures, 6(9), 119. https://doi.org/10.3390/infrastructures6090119
Reddy, P., Sharma, B., & Chaudhary, K. (2022). Digital literacy: a review in the South Pacific. Journal of Computing in Higher Education, 34(1), 83-108. https://doi.org/10.1007/s12528-021-09280-4
Sánchez-Corcuera, R., Nuñez-Marcos, A., Sesma-Solance, J., Bilbao-Jayo, A., Mulero, R., Zulaika, U., ... & Almeida, A. (2019). Smart cities survey: Technologies, application domains and challenges for the cities of the future. International Journal of Distributed Sensor Networks, 15(6), 1550147719853984. https://doi.org/10.1177/1550147719853984
Van Hoang, T. (2024). Impact of integrated artificial intelligence and internet of things technologies on smart city transformation. Journal of technical education science, 19(Special Issue 01), 64-73. https://doi.org/10.54644/jte.2024.1532
Walter, Y. (2024). Managing the race to the moon: Global policy and governance in Artificial Intelligence regulation—A contemporary overview and an analysis of socioeconomic consequences. Discover Artificial Intelligence, 4(1), 14. https://doi.org/10.1007/s44163-024-00109-4
Wang, S., Jiang, X., & Khaskheli, M. B. (2024). The role of technology in the digital economy’s sustainable development of Hainan Free Trade Port and genetic testing: Cloud computing and digital law. Sustainability, 16(14), 6025. https://doi.org/10.3390/su16146025
Wolniak, R., & Stecuła, K. (2024). Artificial intelligence in smart cities—applications, barriers, and future directions: a review. Smart cities, 7(3), 1346-1389. https://doi.org/10.3390/smartcities7030057
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Journal of Management and Administration Provision
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Licensing Statement
Journal of Management and Administration Provision operates under articles of this journal licensed under a https://creativecommons.org/licenses/by/4.0. This allows for the reproduction of articles, free of submissions charge, with the appropriate citation information. All authors publishing with the Journal of Management and Administration Provision accept these as the terms of publication.
