Implementation of New Public Service (NPS) Principles in Identity Document Issuance Services in Periuk Jaya Urban Village, Tangerang City

Authors

  • Putri Alfiyyah Sari Department of Public Administration, Sheikh Yusuf Islamic University Tangerang, Indonesia
  • Siska Rahayu Indri Tazkia Department of Public Administration, Sheikh Yusuf Islamic University Tangerang, Indonesia
  • Tamimatul Hasanah Department of Public Administration, Sheikh Yusuf Islamic University Tangerang, Indonesia
  • Irvan Arif Kurniawan Department of Public Administration, Sheikh Yusuf Islamic University Tangerang, Indonesia

DOI:

https://doi.org/10.55885/jprsp.v5i2.531

Keywords:

New Public Service, Principles, Identity Document, Issuance Services

Abstract

This study examines the implementation of the New Public Service (NPS) principles in providing Digital Population Identity (IKD) services in Periuk Jaya Village, Tangerang City. NPS principles emphasize public service based on community needs, citizen participation, and transparency. The research employed a descriptive qualitative method, utilizing primary data from in-depth interviews and observations, as well as secondary data from official documents. The findings reveal that Periuk Jaya Village has endeavored to implement NPS principles through IKD benefit socialization, infrastructure enhancement, and technical training for village officials. However, challenges remain, including limited public understanding, inadequate technological infrastructure, and administrative complexities. Recommendations include more inclusive socialization, technological infrastructure development, and continuous training for officials. Implementing NPS principles is expected to foster public services that are more responsive, inclusive, and community-oriented.

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Published

2025-05-28

How to Cite

Sari, P. A., Tazkia, S. R. I., Hasanah, T., & Kurniawan, I. A. (2025). Implementation of New Public Service (NPS) Principles in Identity Document Issuance Services in Periuk Jaya Urban Village, Tangerang City. Journal of Public Representative and Society Provision, 5(2), 431-438. https://doi.org/10.55885/jprsp.v5i2.531

Issue

Vol. 5 No. 2 (2025): Journal of Public Representative and Society Provision

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Articles

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