Government Strategy in Improving Micro, Small and Medium Enterprises Based on Digital Technology in Bulukumba Regency

Authors

  • Siti Ratnasari Master of Public Administration, Universitas Muhammadiyah Makassar, Indonesia
  • Lukman Hakim Master of Public Administration, Universitas Muhammadiyah Makassar, Indonesia
  • Fatmawati A. Mappasere Master of Public Administration, Universitas Muhammadiyah Makassar, Indonesia

DOI:

https://doi.org/10.55885/jprsp.v5i3.816

Keywords:

Government Policy, Digital Technology, MSMEs, Biblioshiny

Abstract

The lack of digital knowledge and skills among MSME players is a major obstacle in utilising technology to develop business. The purpose of this study is to analyse the government's strategy in improving the existence of MSMEs in the use of digital technology. This research uses a type of qualitative research in which the data is collected from observations, interviews and document studies. This research was conducted in Bulukumba Regency using the theory of Windrum & Berranger (2002) using indicators 1) Stages to e-business, 2) Recent trends in the adoption of e-business technologies, 3) Organisational factors affecting adoption. The results showed that the initial stage carried out by the government was to provide regulations in an effort to provide a legal umbrella for the presence of MSMEs. In addition, MSMEs are also given training and skills in using digital technology, social media and e-commerce in marketing. The government also has a role in collaborating with educational institutions in increasing the existence of MSMEs in Bulukumba Regency. By applying digital technology in improving and reviving MSMEs is very important, because it can have an impact on the growth of the community's economy due to the surge in visitors from the archipelago and abroad.

References

Arfan, N., & Hasan, H. A. (2022). Penerapan Digital Marketing Dalam Upaya Peningkatan Pendapatan Usaha Mikro Kecil Dan Menengah. ILTIZAM Journal of Shariah Economics Research, 6(2), 212–224. https://doi.org/10.30631/iltizam.v6i2.1452

Arjang, A., Sutrisno, S., Permana, R. M., Kusumastuti, R., & Ausat, A. M. A. (2023). Strategies for Improving the Competitiveness of MSMEs through the Utilisation of Information and Communication Technology. Al-Buhuts, 19(1), 462–478. https://doi.org/10.30603/ab.v19i1.3405

Arner, D. W., Animashaun, S., Charamba, K., & Cai, Y. (2022). MSME access to finance: The role of digital payments. United Nations, Economic and Social Commission for Asia and the Pacific, MSME Financing Series, (7).

Cakranegara, P. A., Zuana, M. M. M., Sestri, E., Surahman, B., & Kurniawansyah, K. (2022). Implementation of the e-commerce platform to improve technology adaptation in MSMES. Jurnal Ekonomi, 11(03), 1713-1719.

Chin, P. P. (2024). Unlocking the Potential of Visionary Leadership: A Study on Shared Vision, Teamwork and Team Performance. Education Quarterly Reviews, 7(2).

Dredge, D., Phi, G., Mahadevan, R., Meehan, E., & Popescu, E. S. (2018). Digitalisation in tourism. depth analysis of challenges and opportunities, 6.

Dyatmika, S. W., Suyanto, B., Setijaningrum, E., & Setioningtyas, W. P. (2023). Redefining Indonesia’s MSMEs Landscape: Unleashing Digital Virality for Sustainable Growth. JASF: Journal of Accounting and Strategic Finance, 6(2), 280–299. https://doi.org/10.33005/jasf.v6i2.471

Ekayanthi, D., Lubis, D. P., Sumardjo, & Sarwoprasodjo, S. (2024). Communication strategies to strengthen the resilience of micro, small and medium-sized enterprises during the COVID-19 pandemic: A systematic review. Multidisciplinary Reviews, 8(5), 2025137. https://doi.org/10.31893/multirev.2025137

Fauzan, M. (2025). Jumlah UMKM Indonesia capai 66 juta pada 2023. GoodStats. Dari URL: https://data. goodstats. id/statistic/jumlah-umkm-indonesia-capai-66-juta-pada-2023-CN6TF.

Hackbarth, G., & Kettinger, W. J. (1999). Building an e-business strategy. In IS Management Handbook (pp. 623–644). Auerbach Publications.

Hasnidar, H., Jusri, J., Sultan, S., Adi, A., Rahman, S., & Febriyanti, E. M. (2024). Pendampingan Pemasaran Digital pada UMKM di Desa Tritiro Kecamatan Bontotiro Kabupaten Bulukumba. Celebes Journal of Community Services, 3(2), 361-366.

Helmi, S., Setyadi, B., Wedadjati, R. S., AM, M. A., & Yahya, N. (2025). Digital Literacy Model To Improve The Marketing Skills Of MSME Women With A Community-Based Educational Approach. Jurnal Ilmiah Ilmu Terapan Universitas Jambi, 9(1), 313–322. https://doi.org/10.22437/jiituj.v9i1.32670

Jahanshahi, A. A., Nawaser, K., Sadeq Khaksar, S. M., & Kamalian, A. R. (2011). The relationship between government policy and the growth of entrepreneurship in the micro, small & medium enterprises of India. Journal of Technology Management & Innovation, 6(1), 66–76. http://dx.doi.org/10.4067/S0718-27242011000100007

Khie, S., Lindawati, L., & Listiorini, D. (2024). Cross-Sector Collaboration and Socio-Economic Growth: The Practices of Entrepreneurial Universities. Iapa Proceedings Conference, 866–879. https://doi.org/10.30589/proceedings.2024.1188

Lingappa, A. K., Rodrigus L.R., L., & Shetty, D. K. (2025). Learning pathways of necessity and opportunity-driven women entrepreneurs: a qualitative study. Industrial and Commercial Training, 57(1), 69–81. https://doi.org/10.1108/ICT-05-2024-0042

Mand, H. S., & Kaur, G. (2025). Impact of information technology adoption and internal financing sources on firm performance. International Journal of Business and Globalisation, 39(2), 167–182. https://doi.org/10.1504/IJBG.2025.143915

Margherita, A., & Petti, C. (2009). E-business adoption: a readiness and process study of the Italian tourism distribution. International Journal of E-Business Management, 3(1), 3–19. https://doi.org/10.3316/informit.728021173557760

Maulida, M. (2020). Teknik Pengumpulan Data Dalam Metodologi Penelitian. Darussalam, 21(2). http://dx.doi.org/10.58791/drs.v21i2.39

Maulida, M., Gunawan, M. A., & Rosyidah, H. (2024). Encouraging MSME Growth with Digital Platforms: Halal Competition and Innovation Strategy. International Conference on Islamic Economics (ICIE), 1, 380–389.

Minazzi, R. (2015). Social media marketing in tourism and hospitality. Springer International Publishing Switzerland. https://doi.org/10.1007/978-3-319-05182-6

Muchie, M., & Bekele, E. (2009). Promoting micro, small and medium Enterprises (MSMEs) for sustainable rural Livelihood.

Nurqamarani, A. S., Fadilla, S., & Juliana, A. (2024). Revolutionizing Payment Systems: The Integration of TRAM and Trust in QRIS Adoption for Micro, Small, and Medium Enterprises in Indonesia. Journal of Information Systems Engineering and Business Intelligence, 10(3), 314–327. https://doi.org/10.20473/jisebi.10.3.314-327

Omar, N. A. (2023). Effect of technological innovations on the accounting practices efficiency in Kenya. African Journal of Commercial Studies, 3(2), 118-126. https://doi.org/10.59413/

Opu, M. I. M., Aprizal, A., Heriadi, H., & Nurdiansah, N. (2022). Perancangan Aplikasi Marketplace Cinderamata Khas Bulukumba Berbasis Web. Dipanegara Komputer Teknologi Informatika, 15(1), 53–62. https://doi.org/10.36774/dipakomti.v15i1.1054

Panya, F., & Petchsawang, P. (2025). Innovation capability as a mediator of the relation between talent management and entrepreneurial firm performance. Journal of Small Business and Enterprise Development, 32(1), 56–75. https://doi.org/10.1108/JSBED-02-2024-0074

Prabowo, D. A., Tariazela, C., & Birgithri, A. (2024). An Examination of the Impact of Using Marketplaces to Promote the Growth of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. Startupreneur Business Digital (SABDA Journal), 3(1), 26–33. https://doi.org/10.33050/sabda.v3i1.483

Purnomo, Y. J. (2024). Consumer Behavior Analysis of MSME Products through Social Media Interaction during Eid al-Fitr Celebration. Journal of Contemporary Administration and Management (ADMAN), 2(1), 423–429. https://doi.org/10.61100/adman.v2i1.164

Putra, P. O. H., & Hasibuan, Z. A. (2015). E-business framework for small and medium enterprises: A critical review. 2015 3rd International Conference on Information and Communication Technology (ICoICT), 516–521. https://doi.org/10.1109/ICoICT.2015.7231478

Putri, A. P., Hetami, A. A., Fourqoniah, F., Andriana, A. N., Ardiyani, M., Muniroh, T. U., Riandani, R., Muliyani, E., Yasshyka, A., & Listiana, A. P. (2022). Pelatihan digital marketing untuk mencapai optimalisasi strategi pemasaran pada UMKM. Jurnal Pengabdian Kepada Masyarakat Nusantara, 3(2.1 Desember), 828–839. https://ejournal.sisfokomtek.org/index.php/jpkm/article/view/451

Rinaldi, F., Maarif, S., Thamrin, S., & Supriyadi, A. A. (2022). Role of Micro, Small, and Medium Enterprises (MSMEs) in Supporting National Defense from Economic Perspective. Journal of Positive School Psychology, 6(5), 8914-8920.

Rosyadi, S., Kusuma, A. S., Fitrah, E., Haryanto, A., & Adawiyah, W. (2020). The multi-stakeholder’s role in an integrated mentoring model for SMEs in the creative economy sector. SAGE Open, 10(4), 2158244020963604. https://doi.org/10.1177/2158244020963604

Rosyadi, S., Kusuma, A. S., Fitrah, E., Zayzda, N. A., & Pimoljinda, T. (2022). Barriers of public policy faced by SMEs of creative economy in Indonesia. International Journal of Law and Management, 64(1), 32–48. https://doi.org/10.1108/IJLMA-02-2020-0061

Rusliadi, R., Widianingsih, I., & Buchari, R. A. (2023). Public-Private Partnership in the Implementation of Non-Cash Food Assistance Programs in Addressing Poverty , Stunting , and Economic Growth in Takalar Regency , Indonesia. Preprints.Org, April, 1–20. https://doi.org/10.20944/preprints202304.0740.v1

Rydén, P., Ringberg, T., & Wilke, R. (2015). How managers’ shared mental models of business–customer interactions create different sensemaking of social media. Journal of Interactive Marketing, 31(1), 1–16. https://doi.org/10.1016/j.intmar.2015.03.001

Said, M. M., & Soi, A. B. (2025). Expanding SME Product Export Market Through Digital Innovation in Indonesia (pp. 253–270). https://doi.org/10.4018/979-8-3693-3936-7.ch012

Siregar, N. S. S., Prayudi, A., Sari, W. P., Rosalina, D., & Pratama, I. (2023). The role of social media literacy for micro small medium enterprises (MSMEs) and innovation in Developing Tourism Village in Indonesia. Przestrzeń Społeczna (Social Space), 23(2), 221–249.

Sugiyono. (2013). Memahami Penelitian Kualitatif. Bandung: Alfabeta.

Supari, S., & Anton, H. (2022). The impact of the national economic recovery program and digitalization on MSME resilience during the COVID-19 pandemic: a case study of bank rakyat indonesia. Economies, 10(7), 160. https://doi.org/10.3390/economies10070160

Supriyanto, B. E. (2024). Mendorong pertumbuhan ekonomi lewat KUR dan insentif UMKM. tt https://djpb. kemenkeu. go. id/kppn/watampone/id/profil/309-artikel/3796-mendorong-pertumbuhan-ekonomi-lewat-kur-dan-insentif-umkm. html.

Suseno, T. A. P., Moh, A. L., Prayoga, R. A. S., & Bagaskara, D. B. (2023). Pemerataan infrastruktur telekomunikasi untuk kesejahteraan digital. Prosiding SEMNAS INOTEK (Seminar Nasional Inovasi Teknologi), 7(1), 9–17. https://doi.org/10.29407/inotek.v7i1.3399

Sutrisno, S. (2023). The Role of Partnerships and Business Networks in the Growth of MSMEs in the Digital Age. Technology and Society Perspectives (TACIT), 1(3), 122–131. https://doi.org/10.61100/tacit.v1i3.61

Sutrisno, S., Ausat, A. M. A., & Prabowo, H. (2025). The impact of ChatGPT integration and customer relationship management on MSME sales performance with operational efficiency as a mediating variable. Decision Science Letters, 14(1), 91–104. https://doi.org/10.5267/j.dsl.2024.10.011

Trianto, H. B., Ramadhany, A. E., Faticha, M. N., & Irawati, S. T. (2024). Panduri Berseri Ecotourism: Corporate Social Responsibility Program by Fuel Terminal Tuban to Community Empowerment in Tasikharjo Village Tuban. Asian Journal of Management, Entrepreneurship and Social Science, 4(04), 117–132. https://doi.org/10.63922/ajmesc.v4i04.1070

Triwardhani, I. J., Alhamuddin, Adwiyah, R., & Putra, R. P. (2023). The use of social media in product marketing activities of micro, small and medium enterprises. International Journal of Productivity and Quality Management, 38(1), 123-141. https://doi.org/10.1504/IJPQM.2023.128608

Utomo, S. B., Nugraha, J. P., Indrapraja, R., & Panjaitan, F. A. B. K. (2023). Analysis of The Effectiveness of Integrated Digital Marketing Communication Strategies in Building MSMEs Brand Awareness Through Social Media. Jurnal Sistim Informasi Dan Teknologi, 8–13. https://doi.org/10.60083/jsisfotek.v5i4.311

Wahyundaru, S. D., Putra, W., Wibowo, M., Ivada, E., Nurastuti, P., Sasongko, C. D., Choiri, M. M., & Yuzaria, D. (2024). Linking the role of e-commerce and financial literacy on MSME’s sustainability performance during the digital era. International Journal of Data and Network Science, 8(4), 2651–2662. https://doi.org/10.5267/j.ijdns.2024.4.013

Watt, D. (2007). E-business Implementation. London: Routledge.

Windrum, P., & De Berranger, P. (2002). The adoption of e-business technology by SMEs. https://doi.org/10.26481/umamer.2002023

Windusancono, B. A. (2021). Upaya Percepatan Pertumbuhan Usaha Mikro Kecil Dan Menengah (Umkm) Di Indonesia. Mimbar Administrasi Fisip Untag Semarang, 18(1), 1–14. https://doi.org/10.56444/mia.v18i1.557

Yulistio, M. R., Aurelita, M., Dwimahendra, M. A., & Sadiawati, D. (2024, July). Skema Public Private Partnership pada Sustainable Tourism Untuk Menciptakan Lapangan Pekerjaan di Indonesia. In National Conference on Law Studies (NCOLS) (Vol. 6, No. 1, pp. 254-278).

Zainuri, Z., Yasin, M. Z., Amijaya, R. N. F., Wilantari, R. N., & Vipindrartin, S. (2025). The role of government policy on the performance of MSMEs in the creative industry: evidence from Jember Regency, East Java, Indonesia. Cogent Economics & Finance, 13(1), 2446657. https://doi.org/10.1080/23322039.2024.2446657

Zuñiga-Collazos, A., Galvez-Albarracin, E. J., Vera-Jaramillo, F., & Patiño-Giraldo, L. V. (2025). Digitalization, innovation, sustainability and performance: A causal analysis applied to tourism MSMEs. International Journal of Innovation Studies, 9(1), 46–59. https://doi.org/10.1016/j.ijis.2024.12.001

Downloads

Published

2025-12-02

How to Cite

Ratnasari, S., Hakim, L., & A. Mappasere, F. (2025). Government Strategy in Improving Micro, Small and Medium Enterprises Based on Digital Technology in Bulukumba Regency. Journal of Public Representative and Society Provision, 5(3), 889-902. https://doi.org/10.55885/jprsp.v5i3.816